Very Slow Fiber speed after upgrade from ADSL
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- Re: Very Slow Fiber speed after upgrade from ADSL
Re: Very Slow Fiber speed after upgrade from ADSL
13-11-2019 8:56 PM
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Re: Very Slow Fiber speed after upgrade from ADSL
13-11-2019 9:03 PM
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Thanks for getting back to me @wmackay
I don't really believe the router is proven to be faulty as the throughput issues you've had while the engineer was around would've been due to the profile on your account set at an old sync rate.
Having said that as you've had 3 engineers it's probably a good idea to rule the router out so I've ordered you a new router now which you should receive within the next few days. Let us know how it goes once you've got it.
Re: Very Slow Fiber speed after upgrade from ADSL
14-11-2019 3:09 PM
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Thank you for sending out a new router. I will let you know how I get on with it.
Re: Very Slow Fiber speed after upgrade from ADSL
14-11-2019 3:14 PM
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Re: Very Slow Fiber speed after upgrade from ADSL
16-11-2019 3:24 PM
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Re: Very Slow Fiber speed after upgrade from ADSL
17-11-2019 2:10 PM
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Hey @wmackay,
Thanks for getting back to us.
I've now changed some settings to reflect the product you are on from our side, it should occur within the next 24 hours.
Thanks.
Re: Very Slow Fiber speed after upgrade from ADSL
18-11-2019 8:16 AM
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Morning @wmackay Unfortunately the changes my colleague made reverted back to a speed of 6mbps about 5 minutes later because your line physically dropped sync to a speed of around 6mbps.
While testing your line now is showing it in sync at 40mbps and I've increased the profile again to reflect this, I'm afraid we'll need to arrange another engineer to investigate further. Could you reply to your support ticket 195564529?
Re: Very Slow Fiber speed after upgrade from ADSL
18-11-2019 3:27 PM
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I have rebooted my router and currently getting 35Mbps. Do I still need to get an engineer visit or is it best to wait and see if the speed stays up?
Re: Very Slow Fiber speed after upgrade from ADSL
18-11-2019 3:58 PM
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Hi @wmackay That's good to see, at this stage it's probably worth waiting to see how it goes.
Fingers crossed it stays up at around 35mbps.
Re: Very Slow Fiber speed after upgrade from ADSL
23-11-2019 1:20 PM - edited 23-11-2019 1:21 PM
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My internet connection has stayed stable and speed above 30+Mbps since the new router has been connected. Is it possible to get a GEA test and Radius test ran?
What do you want done with the old router?
Re: Very Slow Fiber speed after upgrade from ADSL
23-11-2019 7:31 PM - edited 23-11-2019 7:31 PM
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Thanks for getting back to us @wmackay.
I've provided a Visual RADIUS graph for you below
As you can see unfortunately your connection is still quite intermittent. I've provided a copy of the GEA test below
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 40.0 Mbps |
Upstream Speed | 6.9 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 883.5 |
Upstream Rate Assessment | Good |
Downstream Rate Assessment | Very Good |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
DP Type | External |
Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off |
Time Stamp | 2019-11-12T10:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 6.4 Mbps | 39.9 Mbps | 26.8 Mbps |
Up Stream Line Rate | 5.8 Mbps | 6.9 Mbps | 6.4 Mbps |
Up Time | 221.0 Sec | 900.0 Sec | 896.8 Sec |
Retrains | 0.0 | 5.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-11-23T19:00:24.686+00:00 | 2019-11-23T19:15:24.686+00:00 |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
I'm afraid the only way we can proceed at this point is to arrange another engineer visit as per the last update @Gandalf
Re: Very Slow Fiber speed after upgrade from ADSL
25-11-2019 1:50 PM
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I had an issue where every time the phone rang it caused the router to disconnect and during a call, there was noise on the line. On Saturday I disconnected the VDSL faceplate and fitted the filter to the test socket and the issue went away. I reconnected the faceplate and the issue stayed away. I don't know if the faceplate wasn't fully home in the master socket. I think this was the cause of the multiple disconnects as this was a new issue. However with the disconnects from testing the filter and faceplate around midday on Saturday, this was enough for DLM to kick in overnight and band me to 6Mbps. Is it possible to get this reset once last time to see if this issue was caused by a possible loose faceplate before getting an engineer out?
Re: Very Slow Fiber speed after upgrade from ADSL
25-11-2019 2:31 PM
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Thanks for getting back to us @wmackay
Our tests aren't showing any banding on your line for us to be able to submit a DLM reset. We can see your router physically in sync at 6.4mbps and a fault has been detected too. I've attached our testing below:
GEA Test Detail | |||
Circuit ID | NA | Service ID | [redacted] |
Test Outcome | Fail | ||||
Test Outcome Code | GTC_FTTC_SERVICE_1625 | ||||
Description | Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report | ||||
Main Fault Location | CE | ||||
Sync Status | In Sync | ||||
Downstream Speed | 6.4 Mbps | ||||
Upstream Speed | 6.1 Mbps | ||||
Appointment Required | Y | ||||
Fault Report Advised | Y | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Estimated Line Length In Metres | 883.5 | ||||
Upstream Rate Assessment | Reasonable | ||||
Downstream Rate Assessment | Low | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
DP Type | External | ||||
Profile Name | 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off | ||||
Time Stamp | 2019-11-12T10:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 6.4 Mbps | 39.9 Mbps | 25.0 Mbps |
Up Stream Line Rate | 5.8 Mbps | 6.9 Mbps | 6.4 Mbps |
Up Time | 221.0 Sec | 900.0 Sec | 897.1 Sec |
Retrains | 0.0 | 5.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2019-11-25T14:00:26.240+00:00 | 2019-11-25T14:15:26.240+00:00 |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Re: Very Slow Fiber speed after upgrade from ADSL
25-11-2019 8:46 PM
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Re: Very Slow Fiber speed after upgrade from ADSL
26-11-2019 2:54 PM
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Thanks @wmackay I'll respond shortly
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