Very Slow Fiber speed after upgrade from ADSL
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Very Slow Fiber speed after upgrade from ADSL
Re: Very Slow Fiber speed after upgrade from ADSL
17-09-2019 8:54 AM - edited 17-09-2019 8:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have an engineer booked for this afternoon however the speed was up at 35Mbps at 7.30 this morning and now at 16Mbps .
Re: Very Slow Fiber speed after upgrade from ADSL
17-09-2019 12:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @wmackay,
I'm sorry to hear that your speed has been up and down. Please let us know if you're still experiencing any problems after the engineer visit.
Re: Very Slow Fiber speed after upgrade from ADSL
18-09-2019 1:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The openreach engineer replaced a 20 year old external junction box and some corroded wiring. After testing the line he said that should be the issue fixed. The line seems to be staying about 30Mbps. Is it possible to run a test on it to confirm the fault has gone?
Re: Very Slow Fiber speed after upgrade from ADSL
18-09-2019 2:02 PM - edited 18-09-2019 2:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very Slow Fiber speed after upgrade from ADSL
19-09-2019 11:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Still sitting above 30Mbps. Thanks for your help
Re: Very Slow Fiber speed after upgrade from ADSL
19-09-2019 2:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very Slow Fiber speed after upgrade from ADSL
19-09-2019 5:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very Slow Fiber speed after upgrade from ADSL
19-09-2019 9:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @wmackay,
I am sorry to see that your issue with your speed has returned. I have tested your line and there's definitely something out of place as your speed is showing 6Mbps on our side. Is there any chance you can plug your connection into the test socket and run a wired speed test with the one device connected?
A guide on how to locate the test socket can be found here.
If the speed is still below estimates, please can attached the results to the fault ticket and let us know here so we can get this picked up.
Re: Very Slow Fiber speed after upgrade from ADSL
20-09-2019 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very Slow Fiber speed after upgrade from ADSL
20-09-2019 5:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @wmackay,
I am sorry to hear that the speed did not improve within the test socket and for the inconvenience this is causing. I have rejected the fault back to our suppliers and we are currently are awaiting for their response as to how they would like to proceed.
It is likely they will want to send an engineer to investigate the issue further and in preparation for that, please can you update the fault ticket with your availability.
Re: Very Slow Fiber speed after upgrade from ADSL
20-09-2019 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very Slow Fiber speed after upgrade from ADSL
21-09-2019 7:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very Slow Fiber speed after upgrade from ADSL
23-09-2019 12:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very Slow Fiber speed after upgrade from ADSL
23-09-2019 2:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Very Slow Fiber speed after upgrade from ADSL
25-09-2019 2:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Is there any update of rebooking the engineer visit?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Very Slow Fiber speed after upgrade from ADSL