Very Slow Fiber speed after upgrade from ADSL
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- Re: Very Slow Fiber speed after upgrade from ADSL
Very Slow Fiber speed after upgrade from ADSL
10-09-2019 10:04 AM
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I have upgraded from ADSL to FTTC last month and now my download speed is lower. My minimum guaranteed speed is 30Mbps but I am only getting 6.4Mbps which is very slow for FTTC. I have tried connecting the router to the test socket but this has made no difference. I have raised this as a fault and I am waiting for a reply.
Any help with this issue would be appreciated.
Re: Very Slow Fiber speed after upgrade from ADSL
10-09-2019 2:41 PM
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Hi @wmackay
I've just tested your circuit and can confirm that your router is syncing at 40Mbps;
Test OutcomePass
Test Outcome CodeGTC_FTTC_SERVICE_0000
DescriptionGEA service test completed and no fault found .
Main Fault LocationOK
Sync StatusIn Sync
Downstream Speed40.0 Mbps
Upstream Speed6.8 Mbps
Appointment RequiredN
Fault Report AdvisedN
NTE Power StatusPowerOn
Voice Line Test ResultPass
Bridge TapNot Detected
Radio Frequency IngressNot Detected
Repetitive Electrical Impulse NoiseNot Detected
Cross TalkNot Detected
Estimated Line Length In Metres907.4
Upstream Rate AssessmentGood
Downstream Rate AssessmentVery Good
Home Wiring ProblemNot Detected
Downstream Policing Discard Rate0.0
Customer Traffic LevelUpstream and Downstream Traffic Detected
TechnologyVDSL
Profile Name0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Can you let us know if you are noticing these speeds over wires or wireless connections?
Thanks,
MoR
Re: Very Slow Fiber speed after upgrade from ADSL
10-09-2019 8:13 PM
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Re: Very Slow Fiber speed after upgrade from ADSL
11-09-2019 11:19 AM
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Re: Very Slow Fiber speed after upgrade from ADSL
12-09-2019 9:10 PM
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I managed to get hold of an ethernet cable to test the connection. Just as I was about to test it, I got a reply to my fault. My connection profile was set to 6Mbps. I rebooted the router and now I am getting over 30Mbps on both wired and wireless connections.
Re: Very Slow Fiber speed after upgrade from ADSL
13-09-2019 9:01 AM
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Hi @wmackay
Thanks for letting us know!
If you ever need more help in the future then just give us a yell.
All the best,
MoR
Re: Very Slow Fiber speed after upgrade from ADSL
13-09-2019 9:36 AM
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Re: Very Slow Fiber speed after upgrade from ADSL
13-09-2019 12:08 PM
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Hi @wmackay
Thanks for confirming this - it looks as though your line profile speed is being driven down because of the drops that are affecting your connection. Your line has a program called DLM (Dynamic Line Management) which will slow down your broadband speed in an attempt to stablise your line if it detects drops - unfortunately, this has meant that your speed is now much lower than it should be and as the drops continue, you're stuck in a loop or drops/speed reduction.
I've re-tested your line and there's a potential issue that needs to be raised to our suppliers. If you're already in the test socket of your premises, I'd suggest raising a new fault so that we can escalate this on your behalf.
Best wishes
Dave
Re: Very Slow Fiber speed after upgrade from ADSL
13-09-2019 7:54 PM
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I have just reconnect the router to the test socket. So hopefully that will show where the fault is. How long should it take for the speed to come back up if it is an internal wiring fault?
Re: Very Slow Fiber speed after upgrade from ADSL
14-09-2019 2:13 PM
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Hi @wmackay,
Thanks for getting back to us. I have tested your line again this afternoon and we're still detecting a fault. As this is the case we'll need to look into booking an engineer visit and I've raised a ticket regarding this on your account, which can be viewed here. Please let us know once you've had the chance to respond to the ticket and we'll pick this back up for review as soon as possible.
Re: Very Slow Fiber speed after upgrade from ADSL
14-09-2019 9:26 PM
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Do I need to leave the router connected to the test socket now the fault has been found the external side of the line?
Re: Very Slow Fiber speed after upgrade from ADSL
15-09-2019 10:05 AM
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Running a speed test this morning, my line speed is now 36Mbps. Is there still a fault showing on the line?
Re: Very Slow Fiber speed after upgrade from ADSL
15-09-2019 9:23 PM
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Hi @wmackay,
I can see that you've spoken to our Tech Support team regarding this earlier today. It appears that the fault is now resolved, however if any further problems occur then please let us know and we'll be happy to pick this back up for investigation.
Re: Very Slow Fiber speed after upgrade from ADSL
16-09-2019 9:13 AM
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The speed of the line is back down to 5.8Mbps this morning. Is there a fault showing on the line?
Re: Very Slow Fiber speed after upgrade from ADSL
16-09-2019 1:02 PM
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Hi @wmackay,
One of my colleagues has picked the fault up and will be giving you a call shortly. Thank you for your patience.
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