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Very Slow Fiber Speed

Lynger105
Newbie
Posts: 2
Registered: 16-11-2016

Very Slow Fiber Speed

For the last 5 days my download speed is dropped to 15Mbps and my upload is about 5Mbps.
I have normally 56 Maps.
I spoke to operator but all they said that their speed check shows no problems as usual.
Help please.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: Very Slow Fiber Speed

Sorry to hear that.

Our tests aren't showing any issues.

Have you been able to try a wired connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
srv4kes
Newbie
Posts: 3
Registered: 16-11-2016

Re: Very Slow Fiber Speed

Yes, same here. My wifi printer has refused to print due to low signal quality.... What's Happening?

Lynger105
Newbie
Posts: 2
Registered: 16-11-2016

Re: Very Slow Fiber Speed

Yes but with the same result.
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: Very Slow Fiber Speed

@srv4kes Can you try going through our wireless troubleshooting guides here?

@Lynger105 If the speeds are still poor over a wired connection I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
srv4kes
Newbie
Posts: 3
Registered: 16-11-2016

Re: Very Slow Fiber Speed

Yes, and nothing has changed at home re: position of the router/printer. But exactly the same - something has dropped over the last 5 days.

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Very Slow Fiber Speed

@srv4kes

Do you experience any issues on a wired connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
srv4kes
Newbie
Posts: 3
Registered: 16-11-2016

Re: Very Slow Fiber Speed

HI, phone (via wire) seems ok.

Computer and printer on wifi. Web searching is slow, but printer won't connect at all.