cancel
Showing results for 
Search instead for 
Did you mean: 

Very Slow Fiber Speed

Lynger105
Newbie
Posts: 2
Registered: ‎16-11-2016

Very Slow Fiber Speed

For the last 5 days my download speed is dropped to 15Mbps and my upload is about 5Mbps.
I have normally 56 Maps.
I spoke to operator but all they said that their speed check shows no problems as usual.
Help please.
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,997
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Very Slow Fiber Speed

Sorry to hear that.

Our tests aren't showing any issues.

Have you been able to try a wired connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
srv4kes
Newbie
Posts: 3
Registered: ‎16-11-2016

Re: Very Slow Fiber Speed

Yes, same here. My wifi printer has refused to print due to low signal quality.... What's Happening?

Lynger105
Newbie
Posts: 2
Registered: ‎16-11-2016

Re: Very Slow Fiber Speed

Yes but with the same result.
Plusnet Help Team
Plusnet Help Team
Posts: 5,997
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Very Slow Fiber Speed

@srv4kes Can you try going through our wireless troubleshooting guides here?

@Lynger105 If the speeds are still poor over a wired connection I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
srv4kes
Newbie
Posts: 3
Registered: ‎16-11-2016

Re: Very Slow Fiber Speed

Yes, and nothing has changed at home re: position of the router/printer. But exactly the same - something has dropped over the last 5 days.

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Very Slow Fiber Speed

@srv4kes

Do you experience any issues on a wired connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
srv4kes
Newbie
Posts: 3
Registered: ‎16-11-2016

Re: Very Slow Fiber Speed

HI, phone (via wire) seems ok.

Computer and printer on wifi. Web searching is slow, but printer won't connect at all.