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Very Poor Speeds
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Very Poor Speeds
19-11-2014 10:27 AM
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We have been connected to fibre since 20th October. Initially speeds were 10.0/1.1 which swiftly went down to 7.5/0.73. We are on a long bit of copper from the cabinet but when we signed up we were given an estimated Max download of 16.0. The BT engineer found two faults on the copper which we are told were cured yesterday, including a "wet joint". The speed is still 7.3/0.73. Is a profile upgrade now necessary?
Thanks David.
Thanks David.
Message 1 of 7
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Re: Very Poor Speeds
19-11-2014 11:26 AM
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Re: Very Poor Speeds
19-11-2014 1:38 PM
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Thanks for the PM,
I was wrong about the SNR reset as you have fibre.
That means we're unable to request these remotely for you without getting an engineer involved.
However the DLM (dymanic line management) for fibre is entirely automated, that means you should see some improvement in speeds over the coming few days.
I was wrong about the SNR reset as you have fibre.
That means we're unable to request these remotely for you without getting an engineer involved.
However the DLM (dymanic line management) for fibre is entirely automated, that means you should see some improvement in speeds over the coming few days.
Message 3 of 7
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Re: Very Poor Speeds
19-11-2014 3:01 PM
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Thanks Adam,
I will wait on events, hopefully they will be happy ones.
I will wait on events, hopefully they will be happy ones.
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Re: Very Poor Speeds
27-11-2014 2:01 PM
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Three days ago the Internet failed completely and yesterday the Openreach engineer found that the "software at the exchange" was faulty/needed updating! This morning instead of 7.3/0.73 we are flying at 14.5/1.2. Though it is not 38mb it is still far faster than we have previously had on this long copper line.
Message 5 of 7
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Re: Very Poor Speeds
27-11-2014 4:15 PM
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Re: Very Poor Speeds
27-11-2014 4:37 PM
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Adam if DLM has been turned off as mentioned on this forum and various other places then his speed wont return without intervention from BTW He will be stuck with what he has unless he gets a reset.
Message 7 of 7
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