Very Low Upload Speed
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Very Low Upload Speed
Very Low Upload Speed
16-04-2017 2:33 PM - edited 16-04-2017 2:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Could a member of PlusNet staff look into this for me, I am on Unlimited Fibre Extra 80/20 was on the old legacy 55/10
thanks
Re: Very Low Upload Speed
16-04-2017 7:31 PM - edited 16-04-2017 7:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you think my fibre broadband is a bit slow too?
Re: Very Low Upload Speed
16-04-2017 9:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just did the whole checking system and found a microfilter might be part of the problem as when replaced it went from 5mbps to 20mbps, which is what I normal get on my line (up to 35mbps).
I think I will replace all the microfilters tomorrow.
Re: Very Low Upload Speed
17-04-2017 12:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Anoush please can you take a look on Unlimited Fibre Extra... many thanks
Re: Very Low Upload Speed
17-04-2017 1:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well today something at the exchange updated slightly fast download, but a good increase in my upload
still not what I was getting before the weekend of between 15 - 18 Mbps.
Would still appreciate PN staff to take a look at the line... thanks @Anoush
Re: Very Low Upload Speed
17-04-2017 2:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Very Low Upload Speed
17-04-2017 3:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks @Anoush could be just the exchange doing resets.. it is much better now though, but a check would be nice 🙂
Re: Very Low Upload Speed
18-04-2017 5:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for your patience.
Happy to hear your speed is back up. Testing your line, your upstream is above your estimates...
Sync Status | In Sync |
Downstream Speed | 40.0 Mbps |
Upstream Speed | 9.2 Mbps |
Through checking your account, I've identified that your package is Plusnet Unlimited Fibre, but is the equivalent of the current Unlimited Fibre Extra and this appears to be provisioned on the wrong product (40/10) with our suppliers.
I've modified the service to 80/20 to match the package. You may notice the change, but looking at your estimates it may only be a slight increase in speed if any. The order I've placed should go through within 24 hours.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Very Low Upload Speed
18-04-2017 6:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank You, Thank You, Thank You To be honest, I'm not sure what did it, or someone did, but your tips and advice on tweaks, but for the first time I'm achieving my potential download speed, which is so much better than 5Mbps or even 20Mbps, Now 37.55Mbps which makes me very H-A-P-P-Y : with PN smitten:
..The evidence ...
Re: Very Low Upload Speed
18-04-2017 7:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Anoush is your reply for me as the originator of the thread or are you responding to the second poster ! hmmm
if it was for me thanks so much for your help and quick reponse as usual a credit to PN if I may say.
Re: Very Low Upload Speed
19-04-2017 8:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry, I was referring to you @mharvo
If this post resolved your issue, please click the 'This fixed my problem' button
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page