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Very LOW speeds today

Community Veteran
Posts: 6,773
Thanks: 258
Fixes: 21
Registered: ‎16-02-2009

Very LOW speeds today

On pcl-bng01 I am only getting
On pcl-ag06
On ptn-bng01
This is on a line that is normally @68Mbs
It has been as low as 8Mb today, what is going on?
I switched back to the TG589 since I thought it was the TP link router that was giving me the low results but the above are with it.
44 REPLIES
leader
Grafter
Posts: 261
Registered: ‎02-02-2013

Re: Very LOW speeds today

Might be related to the BGN thread as the "issues" are not fixed yet......
paulh - kelly- dave are keeping an eye on that thread.
Plusnet Help Team
Plusnet Help Team
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Re: Very LOW speeds today

Hi.
Thanks for getting in touch and letting us know of the differences.
I've made our products team aware of this for you.
Tony
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 Tony T
 Plusnet Help Team
Community Veteran
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Registered: ‎27-10-2012

Re: Very LOW speeds today

Can you try the TBB Speed Test?
I think speedtest.net are having issues - I am seeing weird results and upload just hangs on 'connecting'.
Community Veteran
Posts: 6,773
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Registered: ‎16-02-2009

Re: Very LOW speeds today

TBB test today:
Using gateway ptn-ag01
Plusnet Help Team
Plusnet Help Team
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Re: Very LOW speeds today

@Hairy McBiker
Just letting you know that we're working with the products guys today to dig into what might be causing the difference in speeds across the different BNGs.
I'll make sure we keep you posted.
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 Adam Walker
 Plusnet Help Team
Community Gaffer
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Re: Very LOW speeds today

We're a bit past the date to know if there was an issue, unless you are still seeing it?
Like I've said on other threads, we aren't aware of anything that would be causing a disparity in speeds between the gateways. 
Are you still seeing it?
Kelly Dorset
Broadband Service Manager
Community Veteran
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Registered: ‎16-02-2009

Re: Very LOW speeds today

Seems OK at the moment, not been downloading a lot so haven't noticed it as much as the other day.
Plusnet Help Team
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Re: Very LOW speeds today

@Hairy McBiker
If you do see discrepancies in speeds between the BNGs again mind trying trying an alternate speed tester such as http://speedtest.btwholesale.com/ for us please? Just so we have a decent comparison.
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 Adam Walker
 Plusnet Help Team
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Registered: ‎16-02-2009

Re: Very LOW speeds today

I would normally use the speedtest one as it is quick, if I think the downloads are sluggish, then a quick test and if they are a gateway change to see if it holds. The BT one is just too SLOOOOOOWWWWW for a quick test.
That and you cant test again if you change gateway.
rongtw
Seasoned Hero
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mmmmm ?

Its Happened again was enjoying being on PTN-AG03 ,,,,,, while i was out  Huh am now on ptw-bng01
WHY Huh?
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Plusnet Help Team
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Re: mmmmm ?

Hi rongtw,
We can't account for an exact reason for an isolated disconnection and there's no guarantee of which gateway you'd reconnect to.
You definitely shouldn't see any difference in performance whilst connected to different gateways. If you think you have please run some tests for us: http://speedtest.btwholesale.com/
Tell us more if there's a wider concern you might have.
Adam
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 Adam Walker
 Plusnet Help Team
rongtw
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Re: mmmmm ?

Hi Adam , while  i agree to what you say , BNG,s are worse gateways for BF4 games  Sad  i get a higher latencey and always have bad rounds while on these gateways so i tend to shy away from them
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
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Re: Very LOW speeds today

The thing is using one speed tester doesn't necessarily lend to the most detailed overview of the issue. If this is still a concern to you (as it also appears to be a concern to rongtw here: http://community.plus.net/forum/index.php/topic,132629.0.html if would really help us out if you can use at least 2 or 3 different speed test platforms. I understand the BT one may be a slow to use but it's the most helpful for us.
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 Adam Walker
 Plusnet Help Team
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Re: mmmmm ?

Quote
BNG,s are worse gateways for BF4 games

That definitely shouldn't be the case. Mind taking a look at what I've advised Hairy McBiker here?
http://community.plus.net/forum/index.php/topic,132509.0.html
UPDATE: FYI I'm asking the mods to merge this thread with the one I've linked to. It's just for consistency and a unified approach.  There's a couple of things I need to bring to yours and Hairy McBiker's attention as you're both mentioning very similar issues
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 Adam Walker
 Plusnet Help Team