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Very High Ping / Packet Loss (Possibly) / Very Low Speed Download

Newbie
Posts: 1
Registered: 4 weeks ago

Very High Ping / Packet Loss (Possibly) / Very Low Speed Download

Hi, since I got this fibre extra package swapped from basic package I had been getting constant and constant high ping spikes. Firstly at begging of contract now at the mid/end of the 24m contract. I should be getting 60-70down/20+up and all I am getting is less than 1mb down/15-20up. The upload has been always fine no issues. 

 

 

While back when i was with talktalk it took them 6 engineer visits to figure that the green box wiring was faulty which I told them at the first visit.

 

Maybe it's loose wiring in the greenbox for packet loss again?