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VPNs Don't Work and neither does Plusnet Chat

petewalls1987
Newbie
Posts: 1
Registered: a week ago

VPNs Don't Work and neither does Plusnet Chat

Hi,

I have been trying for some time to access various VPN software packages but after I download them, as soon as I connect with any of these, the connection drops. When I try to access VPN Sites e.g Windscribe.com I also can't connect. I have teh same issue with Chrome and Firefox.

I have also tried to use the Plusnet chat to resolve the issue. When I use https://www.plus.net/help/chat/ it says it is "loading chat" but never does, When I try to access the Chat via https://www.plus.net/home-broadband/contact/residential/customer-services/ it always says it isn't online.

I have had no issues using VPNs or accessing sites previously, I have also turned off both the Windows and Plusnet Firewalls, in case these blocked access.

2 REPLIES 2
jgb
Pro
Posts: 257
Thanks: 208
Fixes: 4
Registered: ‎01-08-2007

Re: VPNs Don't Work and neither does Plusnet Chat

@petewalls1987 

Can't help you re the VPN but you need to be aware that Plusnet have discontinued the Live Chat facility although some links to it still exist but won't work.

Contacting Plusnet is now via telephone or Facebook or Twitter or these forums - perhaps a Plusnet staffer will piick your post up.

Plusnet Help Team
Plusnet Help Team
Posts: 7,524
Thanks: 808
Fixes: 317
Registered: ‎01-01-2012

Re: VPNs Don't Work and neither does Plusnet Chat

Thanks for getting in touch @petewalls1987 and apologies for the delayed response.

I've made some changes to your connection on our end which should help.

Can you retest and let us know if you're still having issues?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team