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VDSL speed still slow after line repair

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cgw
Newbie
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎04-12-2018

VDSL speed still slow after line repair

We've  had our line repaired this morning (one complete break and one marginal connection) which has cured our extremely noisy voice circuit but our VDSL speed is only 20% of what it used to be and the up/down noise margins in the router are still showing 14.5/25.3.  In addition to the line repair, the engineer also had to swap something in the street cabinet and said he had requested a port reset. 

Can someone please advise me whether anything else needs to be redone by me, plusnet or anyone else - or will the speeds recover to their former levels in time?

 

Many thanks,

Chris

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 10,776
Thanks: 3,343
Fixes: 541
Registered: ‎21-04-2017

Re: VDSL speed still slow after line repair

Hi Chris.

I'm sorry to hear you've had a fault with your line and your speeds are still slow after it was fixed.

While your speeds aren't restricted "0.128M-40M Downstream 4dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off", your sync rate very slow at 4.4mbps. 

Our tests are still showing a fault on the Openreach network "Potential HR Joint or wet joint detected on GEA Service. Please continue to submit a trouble report" so I've raised this through to our suppliers for further investigation.

We'll update you when we know more.

If you need any further assistance please feel free to post back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
cgw
Newbie
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎04-12-2018

Re: VDSL speed still slow after line repair

Fix

Just like to close this out with an update as voice and broadband are now fully back to normal after a second visit by OR who did a lot of tests before changing the NTE5 faceplate.  I'm not sure if he reset the DLM but speeds were back to about 80% of normal as soon as he left with downlink noise margin back to circa 6db instead of 25dB.

Since then (3 days), up & down speeds have edged up to 100% of normal and the btwholesale test shows the IP profile exactly where I would expect it.

 

Very relieved and many thanks to Plusnet for sorting it, even it it did take some patience!

Plusnet Help Team
Plusnet Help Team
Posts: 507
Thanks: 57
Fixes: 23
Registered: ‎06-08-2018

Re: VDSL speed still slow after line repair

No problems @cgw, do let us know if there is anything else we can help you out with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team