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VDSL not working

Posts: 22
Thanks: 1
Registered: ‎20-09-2012

VDSL not working

The service is still down after about 8hrs, unable to login keep getting 'LCP' failures.

Is there any progress on the outage you are currently having, but aren't acknowledging on here

Community Gaffer
Community Gaffer
Posts: 13,582
Thanks: 1,267
Fixes: 103
Registered: ‎04-04-2007

Re: VDSL not working

@lzjoker wrote:
... but aren't acknowledging on here

I'm aware of an authentication issue affecting a few thousand circuits that were migrated to the new network today. We have engineers working through these to restore service.

Assuming you're unlucky enough to be one of those affected - sorry! We hope to have you back on line shortly.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Rising Star
Posts: 367
Thanks: 12
Registered: ‎01-08-2007

Re: VDSL not working

Yay! - Chalk up another success for the new network!


I'm glad I have a static IP and will be among the last to migrate.