VDSL keeps dropping connection
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- VDSL keeps dropping connection
04-06-2020 3:24 PM
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Since February 2020 we had a flood at our local exchange box
I am With BT for phone they have told me the line is fine I am with plusnet for Broadband..
Since the flood I have had problems with the broadband
BT suggested it was my router. I bought a router from plusnet so that i could use there supported equipment
on average the connection will drop around 5-6 times a day
my speeds are not what they used to be
I used to get around 54-70 down
17.6 up
this is now see below with the BT performance test.
I need to know what I can do now please.
Plusnet Hub One | |
5. DSL uptime: | 0 days, 01:32:05 |
6. Data rate: | 4746 / 33478 |
7. Maximum data rate: | 18375 / 43055 |
8. Noise margin: | 16.2 / 9.1 |
9. Line attenuation: | 14.6 / 13.9 |
10. Signal attenuation: | 15.2 / 12.2 |
11. Data sent/received: | 1.6 GB / 30.6 GB |
Fixed! Go to the fix.
Re: VDSL keeps dropping connection
05-06-2020 5:46 PM
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Hi @TheoldRave,
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, if you feel there is a Speed Fault please raise this online at faults.plus.net.
If your router lights are indicating a loss of connection, please let us know.
Thanks - Tahir
10-06-2020 7:36 PM
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Thank you we had an engineer over the weekend and replaced our main socket.
Connection is a lot more stable which is what i need speed is slower than I should get but a stable connection is better than an unstable and unreliable.
can you please close this thread many thanks
Dave
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