Utter [-Censored-]

[#1]

So, here are todays speeds, BT left 2 hours ago, everything fine according to Plusnet/BT? What a joke, My speed? 0.0 Hahaha. contacted Offcom and my solicitor, I want my money back. Dear plusnet, i am going to become your worst nightmare.

[#2]

Hi @secretsurfer101,

I'm sorry to see that you're still experiencing problems with your connection. I've had a look at the engineer notes from today's visit and they have confirmed that the xDSL test that they ran from your master socket showed that the connection is stable with no errors and that your line is syncing at the expected speed. As this was the case, the engineer wasn't able to do anything else towards this issue.

I've tested your line and the test is also not picking up the cause of this problem from here and indicates that the line is currently syncing at 70.7mbps, which is within the line's estimates of 59.4- 80mbps.

Please can you confirm whether the speed test that was done was done over a wired connection with no other devices in use and no programmes running in the background of your PC? If not, please can you run another speed test with nothing else using the connection at the time. If so, please can you run a speed test from a different device and send us the result?

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	70.7 Mbps
Upstream Speed	18.8 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2020-02-20T15:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	70.8 Mbps	70.8 Mbps	70.8 Mbps
Up Stream Line Rate	18.8 Mbps	18.8 Mbps	18.8 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2020-02-20T18:25:54Z	2020-02-20T18:40:54Z
Ingress Code Violation	4	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#3]

I find it difficult to beleive that you people never seem to even read any of the notes that go with this case, are there any notes? Round and round i go, yes i know your test always shows perfect speeds, what a suprise, if any of you had bothered to listen to me over the past year and a half, you would know that the PROBLEM IS INTERMITENT!!!!!!! mY BROADBAND SPEEDS DROP TO ZERO EVERY FEW HOURS, THAT IS WHY I WAS ABLE TO SEND MONTHS OF SCREENSHOTS SHOWING SLOW/NO SPEEDS TO THE OMBUDSMAN, i am sick to the pit of my stomach of the same tired script being read to me, the same useless round of questions, is it a wired connection? Why dont you listen to me? I have told you dozens of times that it is a wired connection, no other devices, and nothing running in the background, I'm not repeating myself yet again, the ombudsman has everything they need, I'll post this mornings speed for you, and you can see your perfect broadband for yourself. Please, make the effort to research my case, and don't send me any nore stupid messages telling me to run speedtests etc, have been doing that for a year, nothing happens, you told me a couple of weeks ago that my broadband was perfect, yet when BT came out, they found a fault at the exchange, no speed at the exchange means no speed at my home, so performed a "lift and shift" to try to resolve the issue, but made no difference, so don't tell me about my perfect broadband, had to wait 20 mins this morning before i could reply BECAUSE I HAD NO INTERNET!!!!

[#4]

Thanks for getting back to us.

I'm sorry for the confusion caused, after checking over the account and performing further testing I have updated the ongoing fault ticket with more info. You can view it here, please give us a nudge here once you've replied with the requested info.

Thanks.

[#5]

Had to wait 20 minutes to do the test AS I HAD NO INTERNET. Where is my 76Mb/s now?

[#6]

And again.

[#7]

Hey @secretsurfer101,

Thanks for that, I'd that you please review the ticket I previously linked and provide the details requested so we can get the ball rolling for you on this.

Thanks.

[#8]

And again. 

[#9]

With all due respect @secretsurfer101 - the screenshots you are now providing will not help further the case. Please reply with the requested info on the support ticket I linked you to earlier. Once we have that info we can get it raised to our suppliers.

Thanks.

[#10]

Here are the test results you requested.

[#11]

Thanks for updating your ticket, I should be able to arrange an appointment and update you further later today. - Adam