Usually always 55mb down to around 900kbs currently

[#1]

I've been with Plusnet for 5+ years and never once had any issues with my line - the service provided is usually perfect.

Over the last 10 days I've been getting very slow speeds on downloads and streaming services. My router is saying I'm connected at 55mb but I'm getting around 900kbs on all downloads. At first I thought my service was being throttled but read that's not something Plusnet do for heavy usage.

Could someone take a look at the line and see what's happening?

Thanks,

[#2]

Hi @tomplums,

I'm sorry that your speed has dropped and for any inconvenience that this is causing you.

I've tested your line and the test hasn't picked up the cause of the problem from here but the "parameters" section is unusual:

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	54.9 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL

Parameters	MIN	MAX	AVG
Down Stream Line Rate	-1 Mbps	-1 Mbps	-1 Mbps
Up Stream Line Rate	-1 Mbps	-1 Mbps	-1 Mbps
Up Time	-1 Sec	-1 Sec	-1 Sec
Retrains	-1	-1	-1

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-05-04T10:12:19Z	2019-05-04T10:27:19Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Does the speed issue solely affect wireless connections or are wired connections affected too? Please can you run through our troubleshooting guides here and let us know how you get on.