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Using BT Sport App on Plusnet Fibre Broadband

Posts: 1
Registered: ‎01-10-2015

Using BT Sport App on Plusnet Fibre Broadband

Wasn't sure of most appropriate place to post this but advised by Plusnet Customer Services to discuss with forum.
Basically, over last two Champions League nights, I have tried to log in to the BT Sport App to watch the football. My dad has BT so I get the BT Sport football through the app or through logging in on the BT website using his details.
When I have tried to do this during the football, it is refusing to work. If I then move to 4G or a different Wifi in my block of flats, BT works fine. As soon as I get back onto Plusnet it stops working.
Once the games have finished, I am able to log in again. I get an error ID4004 or similar, which on BT's website indicates busy traffic. Could it be as simple as Plusnet  being busy during Champions League football, or is there a more important issue that I'm missing? Any advice appreciated please
Posts: 19,286
Thanks: 2,165
Fixes: 348
Registered: ‎11-01-2008

Re: Using BT Sport App on Plusnet Fibre Broadband

i haven't had any issues watching the champions league or uefa cup this week so it's not a plusnet wide issue.

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