Useless .. Connection drops at least 3 times per day
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Useless .. Connection drops at least 3 times per day
25-05-2018 10:18 AM
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Can't really say any more, plusnet is useless.
Thought it was my Wifi so bought a cable and wired it across the whole house, still the same problem, connection drops at least 3 times a day.
It''s been happening for months now, cannot wait to get rid of this piece of [-Censored-]
Re: Useless .. Connection drops at least 3 times per day
29-05-2018 12:51 PM
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Hi there,
Sorry to see there's an issue. It's always a good idea to test over an ethernet connection at an early stage to simply identify whether we're looking at an issue with WiFi or more specific to the actual broadband connection.
I've tested your line but we're not seeing any obvious issues so I'd try following the checks here next: https://goo.gl/hcHRDv
Re: Useless .. Connection drops at least 3 times per day
29-05-2018 1:07 PM - edited 29-05-2018 1:10 PM
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Sometimes the connection just cuts out, sometimes I get the "Your broadband light is on" message.
Not sure how checking my phone is going to help, I don't even have a phone plugged into my line.
I know it's not a wifi issue 'cause I have it cabled now.
Also, a friend who lives down the road has the same issues.
They just installed Virgin Fibre in our area so I dunno if they've done something but it's a pain in the butt.
Re: Useless .. Connection drops at least 3 times per day
29-05-2018 1:12 PM
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@sleepyjones wrote:
Not sure how checking my phone is going to help, I don't even have a phone plugged into my line.
Your internet service is supplied over the phone line so if there's a problem with it then it can affect the internet service. Ruling out a phone line problem is always on the checklist of things to do (after using a wired connection).
Brian
Re: Useless .. Connection drops at least 3 times per day
29-05-2018 1:29 PM
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yeah, sorry, got it now.
I don't actually have a phone plugged in so it's not an issue with the phone
Re: Useless .. Connection drops at least 3 times per day
29-05-2018 2:06 PM
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@sleepyjones wrote:
yeah, sorry, got it now.
I don't actually have a phone plugged in so it's not an issue with the phone
No phone doesn't preclude the possibility of a line fault.
Brian
Re: Useless .. Connection drops at least 3 times per day
29-05-2018 2:19 PM
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They said they tested the line and it was fine (Plus, there's multiple posts from other users experiencing the same issue)
Re: Useless .. Connection drops at least 3 times per day
29-05-2018 3:03 PM
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And in general they would all be given the same advice.
Run a wired connection to confirm it's not a WiFi issue
Run phone line checks to confirm it's not a line issue - report fault if indicated
Run broadband checks - report fault if so indicated.
Brian
Re: Useless .. Connection drops at least 3 times per day
29-05-2018 3:50 PM - edited 29-05-2018 3:51 PM
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I think that the problem is that @adamwalker has provided a link to the phone help pages, not broadband.
@sleepyjones The purpose of you doing basic tests is to make sure that problems are external to your property. A wired phone costs about £6 from Argos and can be a useful fault finding tool. You could of course borrow one just to do a quiet line test.
The tests to do are:
1. With a wired phone dial 17070 and select Option 2. If the line is noisy report a phone fault.
2. Take off the front section of your BT Master socket. In behind you will find the test socket. If you have one, plug a different filter in here, else use the one you have. Connect this to your router using the supplied cable and connect the router to your computer again using the supplied Ethernet cable, not one you have wired yourself. Leave the set up like this for long enough to see if there's any improvement. If it's the same then there can be no argument that it's a BT problem.
I know it's a pain but these intermittent problems always are.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Useless .. Connection drops at least 3 times per day
30-05-2018 12:03 PM
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Apologies for the incorrect link provided above,
It's certainly dropping as shown below.
Our tests are actually now showing a external issue so we'll get that raised for you and we'll update you when we know more.
Re: Useless .. Connection drops at least 3 times per day
01-06-2018 11:33 AM
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Openreach guy came around yesterday, tested the line and said there was "Battery on the line", which apparently means something is touching it, so went away did his thing and a couple of hours later said it was fixed ... haven't noticed any issues yet.
Re: Useless .. Connection drops at least 3 times per day
01-06-2018 2:03 PM
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Re: Useless .. Connection drops at least 3 times per day
14-06-2018 1:18 PM
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Seemed to be working ok, but the past couple of days it seems to be worse than ever?
Can you check that wee chart diagram thing you check just to see if it's a wifi problem now?
Re: Useless .. Connection drops at least 3 times per day
14-06-2018 4:07 PM
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Re: Useless .. Connection drops at least 3 times per day
14-06-2018 4:14 PM
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OK, thanks.
Thought it might be a wireless problem 'cause it wasn't showing the plusnet connection problem page, just saying There is no Internet.
Cheers for checking this for me.
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