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Used to have a solid 70mbps now 30-40 and constant dropouts?

Newbie
Posts: 1
Registered: ‎28-07-2020

Used to have a solid 70mbps now 30-40 and constant dropouts?

Hi guys. Got a bit of a strange one. Been with BT fibre for a couple of years with no problems at all, and around 6 months ago moved over to plus net. All has been well until Friday, where I noticed I kept getting kicked out of games and when watching films etc. Restarted the router a few times and got some real bad down speeds, and just as many dropouts. Nothing has changed and I have tried 2 routers and both so the same. Does it sound like a line fault? I have also tried disconnecting all my devices from the router but the problem persists.

Thanks!
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 115
Thanks: 20
Fixes: 5
Registered: ‎08-04-2020

Re: Used to have a solid 70mbps now 30-40 and constant dropouts?

Hi @boXXer. Hi @boXXer.  Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net.

 

 

 Jess Moore
 Plusnet Help Team