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Usage report

Rising Star
Posts: 276
Thanks: 10
Fixes: 1
Registered: ‎14-09-2007

Usage report

Hello, could I get a usage report for my line please? I'd like to know how much I've been using monthly over the past 12 months if that's possible please?

There used to be a page on the site where this info was available but seeing that's gone.... can you help?

9 REPLIES 9
Seasoned Hero
Posts: 5,528
Thanks: 1,885
Fixes: 57
Registered: ‎24-02-2012

Re: Usage report

@starfry I doubt you will get such a report these days - the old report you refer to was discontinued when the great majority of users had moved to unlimited use plans, and I don't think PN still maintain such records.

Not only that, but you are unlikely to see any of the Help Team around here that even know what you are on about.

John
Moderator
Moderator
Posts: 24,630
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Registered: ‎11-01-2008

Re: Usage report

Also iirc some traffic isn’t reported properly because of peering / cdn - maybe Netflix?
Customer / Moderator
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If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 12
Thanks: 3
Fixes: 2
Registered: ‎01-12-2020

Re: Usage report

Hi there,

 

Thank you so much for getting in touch. I am so sorry, but for customers on unlimited products, we no longer offer an option to view usage. I apologise for any inconvenience caused. All the best, Ela

 Ela
 Plusnet Help Team
Rising Star
Posts: 276
Thanks: 10
Fixes: 1
Registered: ‎14-09-2007

Re: Usage report

Is that because you choose not to or because the information is not available?

I thought you had a backend system that would have that kind of info.

Plusnet Help Team
Plusnet Help Team
Posts: 3
Thanks: 1
Registered: ‎01-12-2020

Re: Usage report

Hello,

 

Thank you for getting in touch.

 

I am sorry, however we are no longer able to access this information and we no longer offer an option to view your usage.

I apologise for any inconvenience caused.

 

Beth

 Bethany
 Plusnet Help Team
Hero
Posts: 4,938
Thanks: 1,690
Fixes: 30
Registered: ‎30-07-2008

Re: Usage report


@starfry wrote:

I'd like to know how much I've been using monthly over the past 12 months if that's possible please?


It appears from previous replies that it's not.

If you'd rather not say - fair enough - but I was just wondering what use the information would have been?

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
Rising Star
Posts: 51
Thanks: 11
Registered: 4 weeks ago

Re: Usage report

Funny that the staff here so it can't be done and some members say that's it's discontinued. If that is the case, can someone then please explain to me and the OP how my internet usage log for December was dumped on a fault ticket I have open? @Staff you have access to it why don't you just be honest to your customers? This is another reason why I will be moving from Plusnet when my contract ends, the continous fobbing off.

 

edit: added proof.

Yorkshire and Proud. Embarrassed to be with Plusnet.
Superuser
Superuser
Posts: 9,191
Thanks: 2,262
Fixes: 165
Registered: ‎30-07-2007

Re: Usage report

@cOmp but that usage is from Dec 2019! The facility was probably still available then

Rising Star
Posts: 51
Thanks: 11
Registered: 4 weeks ago

Re: Usage report

Yeah it is but that data is right to what I have used in December 2020. Bought some games on Steam to play during lockdown. And I backup my files off site. It was added to my current open ticket why would it be added it looks like the date is wrong but the figure is right.
Yorkshire and Proud. Embarrassed to be with Plusnet.