Usage report
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Usage report
05-01-2021 5:29 PM
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Hello, could I get a usage report for my line please? I'd like to know how much I've been using monthly over the past 12 months if that's possible please?
There used to be a page on the site where this info was available but seeing that's gone.... can you help?
Re: Usage report
05-01-2021 5:48 PM
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@starfry I doubt you will get such a report these days - the old report you refer to was discontinued when the great majority of users had moved to unlimited use plans, and I don't think PN still maintain such records.
Not only that, but you are unlikely to see any of the Help Team around here that even know what you are on about.
Re: Usage report
05-01-2021 7:26 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Usage report
06-01-2021 4:32 PM
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Re: Usage report
07-01-2021 9:28 AM
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Is that because you choose not to or because the information is not available?
I thought you had a backend system that would have that kind of info.
Re: Usage report
07-01-2021 9:39 AM
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Re: Usage report
07-01-2021 10:14 AM
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@starfry wrote:
I'd like to know how much I've been using monthly over the past 12 months if that's possible please?
It appears from previous replies that it's not.
If you'd rather not say - fair enough - but I was just wondering what use the information would have been?
FTTC 40/10 Billion 8800NL
BT technician (Retired)
Re: Usage report
09-01-2021 3:53 AM - edited 09-01-2021 4:09 AM
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Funny that the staff here so it can't be done and some members say that's it's discontinued. If that is the case, can someone then please explain to me and the OP how my internet usage log for December was dumped on a fault ticket I have open? @Staff you have access to it why don't you just be honest to your customers? This is another reason why I will be moving from Plusnet when my contract ends, the continous fobbing off.
edit: added proof.
Re: Usage report
09-01-2021 1:29 PM
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@cOmp but that usage is from Dec 2019! The facility was probably still available then
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Usage report
09-01-2021 3:43 PM
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Re: Usage report
20-04-2021 5:05 PM
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> If you'd rather not say - fair enough - but I was just wondering what use the information would have been?
Sorry for late reply - we were just looking for some data to show how much our usage has increased since working from home, to compare with others who have this information accessible to them (not on plusnet). It isn't an issue, more of a curiosity really.
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