Usage meter broken again, 3rd time this year
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Usage meter broken again, 3rd time this year
Usage meter broken again, 3rd time this year
08-12-2016 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And it's happened again, for the third time this year. The usage meter for my account is broken.This is what I'm getting from 'View My Usage':
Sorry, there's nothing to show at the moment.
This might be because your account is new, or your usage has been reset for a new billing period.
It can take up to 4 hours for your usage to show up - please try again later
I'm four days into a new monthly usage cycle. As I said, it's happened before. Twice. From past experience it will be between two and four weeks before I start seeing any usage again, and nobody from support can (or will) tell me what's wrong.
Maybe I should just be grateful that my connection's working normally and that I'm on an unlimited fibre account, so there's no financial penalty if I fail to spot abnormal usage. But with the meter broken I don't know if there is any abnormal usage, and that's a worry.
For the moment I'm not asking anyone to do anything about it. I just wanted to record the recurrence of the problem.
Re: Usage meter broken again, 3rd time this year
08-12-2016 4:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry, folks. I see this issue has been raised by others in the Plusnet Feedback forum. Best to direct any replies there, as it looks like Plusnet staffers are monitoring those threads.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Usage meter broken again, 3rd time this year