Hi, My usage page is showing I've not used any data since Thursday. I've seen gaps in my usage stats before but only single days. I'm on unlimited so not really a problem but I like to keep track of what I'm using. Thanks Paul
My usage record has been blank since there was a notice about possible problems on 7 August. This problem has continued past the end of the account month into the new period. I am also on an unlimited account and I can track my usage using tbb so it is not a problem; just a nuisance not worth reporting because it is too difficult to report this problem online and I don't wish to sit on the telephone for a long period to tell plusnet that their system isn't working. Is it a coincidence that my connection has been exhibiting signs of instability in performance during this period? (gateway - pcl-bng01)
I've not noticed any instability, just the lack of usage stats which stopped on the 13th August. I was going to report it today but the wait time is far too long.
There's little that the support team can do really, the only thing they'd suggest is a single disconnect/reconnect as this can sometimes give the stats a kick.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
