Hi @rbz5416
Our supplier is BT Wholesale and the engineers are provided via BT Openreach. Reading through the history of this thread, it looks as though my colleague @Gandalf answered the remainder of your queries regarding the fault on his post directly above this one.
As Sammy has advised, we're more than happy to progress this via an engineer, we're just awaiting your availability via your fault ticket here
Alternatively, one of my colleagues in the Customer Options Team would be able to discuss your cancellation options on 0800 013 2632
Best wishes,
Dave
