Upstream now appears to be capped at 2 Mb
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Upstream now appears to be capped at 2 Mb
02-06-2016 8:19 AM
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Signed up to the following last year
Question #106446824 - Your Feedback
Your Response
12:26pm, Friday 26 Jun 2015
Provisioning of your ADSL Account Information Pending Provisioned Service \'WBC FTTC Annex A 20Mbit/s Up, 40Mbit/s Down, Standard Stability\' added as a part of Account Change process
This morning the line synched and upstream dropped from
Bearer: 0, Upstream rate = 6031 Kbps, Downstream rate = 34995 Kbps
SNR (dB): 3.2 6.0
to
Bearer: 0, Upstream rate = 2000 Kbps, Downstream rate = 37968 Kbps
SNR (dB): 6.1 13.3
The good thing is that the 35Mb banding has been removed but what has happened to the upstream ?
Re: Upstream now appears to be capped at 2 Mb
02-06-2016 10:35 AM
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I suspect you may have been migrated across to the 'new network', this may have caused several things to get reset (and possible errors to be made).
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Upstream now appears to be capped at 2 Mb
02-06-2016 10:44 AM
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Unfortunately 2Mbps upload would be correct if you signed up for the fibre package on 26/06/15 as we stopped selling 40/20 on 16/06/15.
Some accounts were still provisioned on 40/20 in error following this, however accounts that were upgraded/signed up to fibre after 16/06/15 will be/have been corrected to 40/2
Re: Upstream now appears to be capped at 2 Mb
02-06-2016 12:35 PM
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Not interested if it was provisioned in error - this is entirely your fault and I should not suffer as a result. The 40/20 forms part of the contract when I was upgraded to VDSL. Please ensure that I am provisioned back on the 40/20 product.
Re: Upstream now appears to be capped at 2 Mb
02-06-2016 12:44 PM
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40/20 wasn't being sold when you upgraded to fibre, so the contract when you upgraded would be for 40/2.
Although there was an error with provisioned speed, the error resulted in us providing higher than expect upload for a period of time.
Re: Upstream now appears to be capped at 2 Mb
02-06-2016 3:15 PM
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When did Plusnet get around to changing what the product upgrade wizard was advertising?
According to this post, it wasn't done at the same time it changed for new customers.
Re: Upstream now appears to be capped at 2 Mb
02-06-2016 6:02 PM
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What makes PN's comments more insulting is that my 40/20 deal was negotiated with the COTS team. Based on this I went ahead with the deal.
Re: Upstream now appears to be capped at 2 Mb
02-06-2016 6:55 PM
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I think it might be time to move elsewhere once my 18 months contract runs out, been with Plusnet since the beginning but not liking the way they're going.
Re: Upstream now appears to be capped at 2 Mb
11-06-2016 7:59 AM
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Had a word with the COTS team and they acknowledged my negotiated 40/20 package. They couldn't understand why I hadn't had an email about the move. Unfortunately they refused to put me back on the 40/20. Sounds like they've got some script kiddy, or bean counter, just matching the download speed when migrating over to the new network.
Below are details provided by PN about my contract on 27-7-2015
Product change
Change your Broadband or Talk products
THIS IS YOUR CURRENT BROADBAND PACKAGE
Unlimited Fibre
• Unlimited Usage Allowance
• 32.4Mb download speed (estimated)
• 5.7Mb upload speed (estimated)
• You've 17 months left of your 18 contract
• Designed for demanding users
Your Broadband speed
Current product:
32.4Mb(down) / 5.7Mb(up)
Re: Upstream now appears to be capped at 2 Mb
11-06-2016 10:31 AM
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Looks like it's time for a formal complaint
https://www.plus.net/help/legal/plusnet-code-of-practice/
Re: Upstream now appears to be capped at 2 Mb
13-06-2016 5:26 PM
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Re: Upstream now appears to be capped at 2 Mb
20-06-2016 3:11 PM
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@ejs The post you've linked was a broadband only account, I've had confirmation that there was a problem causing the 40/20 product to still be advertised on broadband only upgrade journeys through the member centre. Other than that, it was the 16/17th of June 2015 when we stopped selling 40/20 fibre.
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- Re: Upstream now appears to be capped at 2 Mb