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Upload speeds

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Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: Upload speeds

that is not why they slap a 1 pound increase on us and say they are improving the performance and investing it into quality its to rip us off as always

easy way to make a lot of money for something we already have and again i have lost another 10 meg in my speeds

what are they improving then that they tell me they are in my email ?

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Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: Upload speeds

getting so peed off with this service now when bt engineer came out to me they apparently did the lift and shift and put me on a new pair i dont believe this was ever done as i was at work when he left he phoned me up i was in sync at 79 meg now im down to 69 meg the same issues are starting to happen again speed drops as always and they get lower and lower eventually

and now u tell me my bill is going up and u have won awards lol

6. Data rate: 20000 / 69542
7. Maximum data rate: 25034 / 69628
8. Noise margin: 9.3 / 6.0
9. Line attenuation: 16.8 / 13.7
10. Signal attenuation: 16.7 / 13.8

 

why have i lost 10 meg all of a sudden ?

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Rising Star
Posts: 498
Thanks: 30
Fixes: 1
Registered: ‎01-11-2017

Re: Upload speeds

tried tech help today and got this lol

Sorry a Plusnet chat agent isn’t available at the minute, please refresh the page to try again. Chat is available 7 days a week from 7.30am – 10pm. Outside of these times, call us on 0800 432 0200, or if you want to talk about moving or faults, call us on 0800 023 2221 Thank you

 

so wheres the awards and extra money going to lol

 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 273
Fixes: 57
Registered: ‎26-03-2018

Re: Upload speeds

Hi @iangilf

I replied to the you other post regarding your concerns earlier on today.

I can see you have since replied back to us - this will be picked up asap and we'll look into your request.

Thanks

Alisdair

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 MoR
 Plusnet Help Team