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Upload speeds

iangilf
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Registered: ‎01-11-2017

Upload speeds

I just received an email stating prices will increase by a pound a month and they said this includes upload going upto 9.5 Mbs is this true ?
18 REPLIES
Plusnet Help Team
Plusnet Help Team
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Re: Upload speeds

Hi there, 

 

Yes, it's absolutely true, if the upstream estimate for yourself is above 2mbs it means you'll see an increase. 

 

If you're unsure what that is you can check it here: https://www.dslchecker.bt.com/

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Baldrick1
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Re: Upload speeds

Have I missed something or wasn't this increase implemented for every 40/2 customer last October? If this is correct then surely no-one will see any increase when the extra charge starts. I just assumed that Plusnet were playing the polltician's trick of selling the same good news twice. Have I got it wrong?

rongtw
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Re: Upload speeds

Yes @Baldrick1 same as the removal of the Caller display charge , they say they give free now  Funny

OFCOM told them last year they were going to BAN the charge this year in October .

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iangilf
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Registered: ‎01-11-2017

Re: Upload speeds

I get 80/20 anyways so what do u gain out of paying extra 1 pound a month lol
iangilf
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Registered: ‎01-11-2017

Re: Upload speeds

how many subscribers to plusnet and were all being charged 1 pounds and can see no difference to the product im already receiving no wonder these companies do this its a quick rich scheme and we get no benefits out of it yes its only 1 extra pound a month but thats from how many subscribers? ripoff britain yet again

daveplus
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Re: Upload speeds

It is a ripoff for most probably. I have never felt the need for it.
Plusnet Help Team
Plusnet Help Team
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Re: Upload speeds

Hi @iangilf and everyone!

 

The part of the price increase comms that we're discussing here is below:

 

'Here are just some of the great things you will see:

Our superfast fibre broadband is even faster - we have increased upload speeds from up to 1.9Mbps to up to 9.5Mbps (that is 5 x faster)"

 

You'll note that the reference to upload speed is written in the past tense - ergo, it has already happened as @Baldrick1 has suggested. We're not suggesting that this is a new step that is yet to happen.

 

@iangilf if you have any concerns about your upload speed could you run a wired speed test and let me know the outcome? I'm more than happy to look at your account/line profile/line capability to get this resolved.

 

Best Wishes,

 

Dave

 

 

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 Dave G
 Plusnet Help Team
Browni
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Re: Upload speeds

Still wrong for those on the 80/20 package...
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
Plusnet Help Team
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Registered: ‎11-01-2018

Re: Upload speeds

Hi @Browni

 

With respect, it isn't wrong because it doesn't refer to the 80/20 package - the 80/20 package has always had a 20mb upload capability, whilst the 40/10 (as it stands now) was previously 40/2. With this in mind, the email can only logically be referring to the 40/2 package as this is the only package that had a 1.9mb/s capacity to begin with. 

 

I appreciate that the wording of the email could specify that the information relates to Fibre (rather than Fibre Extra) but isn't this a given when you consider the upload "Starting point" of both packages?

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Browni
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Re: Upload speeds

Why was that email sent to me then?

Also, which tense would apply to "Here are just some of the great things you’ll see:" ?

Would that be past, present or future tense?

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Plusnet Help Team
Plusnet Help Team
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Re: Upload speeds

Hi Browni.

I've raised this to our marketing team as per my response over here.

For the time being if you would like to discuss a new deal on the same package you're on, please contact us on 0800 013 2632. Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
rongtw
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Re: Upload speeds

@Browni yes i agree i am on the 80/20 and acording to the Email only thing i get is free caller display Cheesy

Not bad considering OFCOM are banning the charge in Oct 18 , so PN are not giving it OFCOM are Thumbs Up

So i got a increase and no improvements , be nice if they fixed Web mail , and the Billing system

email price.PNG

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Browni
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Re: Upload speeds

I don't benefit from that as caller display has always been included with my BT landline Sad
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Baldrick1
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Re: Upload speeds

My view of what's happened:

1. Ofcom decided that Caller Display should be given to all subscribers for free.

2. Plusnet suits response: "We'll just charge everyone for Caller Display whether they use it or not, it's time we bunged a bit on to loyal customers to help subsidise newcomers anyway. If we slap it on the broadband charge rather than the telephone bill we will also collect it from customers who don't get their phone from us. Summon the Marketeers and get them to wrap the increase into some male cow's excrement that may convince some subscribers that we're doing them a favour".

What amused me was the use of English. To me it reads that there isn't going to be a 'small' increase of £1 but rather an increase of a 'small' £1. Hence my comment elswhere that I wasn't previously aware that £1 comes in more than one size.

Anyway I guess that we just either just swallow the increase or use it at a reason to move on. It occurs to me that on extending a contract it doesn't really matter whether the contract length is 1 or 2 years as every year Plusnet gives subscribers this opportunity to get out for free.