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Upload speeds down from 16Mb to 1.6 (Only the last 2 Weeks )

FIXED
SwindonMan8
Dabbler
Posts: 18
Registered: 19-06-2016

Upload speeds down from 16Mb to 1.6 (Only the last 2 Weeks )

Have been perfectly happy with Plusnet since joining in Dec14, but in the last 2 weeks my upload speed has decreased down to <2Mb. ( Download speed around 37Mb)

Not a very good way to keep a loyal customer without notice changing this spec.

Hopefully someone can check please.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Upload speeds down from 16Mb to 1.6 (Only the last 2 Weeks )

Just having a look over your account now for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Upload speeds down from 16Mb to 1.6 (Only the last 2 Weeks )

Fix

Right. Looks like some confusion has been caused by the upgrade to unlimited fibre extra in February that was then followed shortly after by a downgrade back to unlimited fibre.

 

As the upgrade was cancelled within 14 days, there should have been no change to the package you were on previously, so I'll make sure you're back on 40/20 as soon as possible (The modify order should take around 1 working day to complete)

 

When running the clean-up, they likely just saw the downgrade to unlimited fibre in February (Which wasn't actually a downgrade as such, it was simply cancelling an upgrade that had been put through)

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
SwindonMan8
Dabbler
Posts: 18
Registered: 19-06-2016

Re: Upload speeds down from 16Mb to 1.6 (Only the last 2 Weeks )

Thanks HarryB, you have restored back my faith in Plusnet.

 

Thanks for your help.

Shame your colleagues previously I contacted did not spot this, THANKS AGAIN.

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Upload speeds down from 16Mb to 1.6 (Only the last 2 Weeks )

It did seem easy to miss, I almost missed it myself to be honest.

 

As per the ticket I've raised on your account, I'll be checking back on the order tomorrow for completion.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team