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Upload speed stuck at 2Mb on Unlimited Fibre Extra

suilvenorkney
Hooked
Posts: 8
Registered: 16-03-2017

Upload speed stuck at 2Mb on Unlimited Fibre Extra

I just did a speed test on the BT site and the results are shown in the graphic. I shows that the line supports 10Mbs upload but the profile is set to around 2Mbs. Is there any way that I can get a faster upload speed?

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,430
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: Upload speed stuck at 2Mb on Unlimited Fibre Extra

You're definitely provisioned with 10mbps upload. Your line is only connected at a rate of 1.8mbps though. This is significantly lower than your estimate so might be worth opening a fault ticket.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

suilvenorkney
Hooked
Posts: 8
Registered: 16-03-2017

Re: Upload speed stuck at 2Mb on Unlimited Fibre Extra

I have opened a fault ticket - hopefully it will be a software issue rather than a line issue