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Upload speed still under 2Mbs

FIXED
cwinskill
Newbie
Posts: 2
Thanks: 1
Registered: ‎17-07-2017

Upload speed still under 2Mbs

Hi. When i got the mail saying that PN was upping their upload to 10Mbs i was quite happy as I was about to switch service providers. By the end of November my upload speed had indeed been upped and I was getting a comfortable 8Mbs.

 

I then moved house and its fair to say PN has so far not "done me proud". I had to wait 10 days for them to get BT to sort something on the line (a block from the previous owners). Then an additional 10 days to sort out my fiber broadband service. Granted these are a separate topic but has made me lose confidence in PN non the less.

 

My download speed is very up and down, but is generally not to bad (especially over Ethernet). My upload speed though appears to average around 1-1.5Mbs. Is there a way I can sort this to get a good upload speed, or am I going to have to go down the route of finding a new service provider?

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 501
Thanks: 135
Fixes: 19
Registered: ‎11-01-2018

Re: Upload speed still under 2Mbs

Fix

Hi @cwinskill

 

Thanks for getting in touch regarding your upload speeds.

 

I've reviewed your account and found that the upload speed is currently incorrect. I've raised a request to modify this to the correct value (up to 10mb/s) and expect this to take effect within the next 24/48 hours.

 

Please let me know if this isn't the case and I'll get this chased up for you.

 

Appreciate your patience whilst we get this resolved.

 

Best Wishes,

 

Dave

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 Dave G
 Plusnet Help Team
cwinskill
Newbie
Posts: 2
Thanks: 1
Registered: ‎17-07-2017

Re: Upload speed still under 2Mbs

Hi Dave

 

Thank you for looking into this. I'll keep an eye on it over the next few days

 

Craig

Superuser
Superuser
Posts: 12,747
Thanks: 4,005
Fixes: 26
Registered: ‎22-08-2007

Re: Upload speed still under 2Mbs


@cwinskill wrote:

I then moved house and its fair to say PN has so far not "done me proud". I had to wait 10 days for them to get BT to sort something on the line (a block from the previous owners). Then an additional 10 days to sort out my fiber broadband service. Granted these are a separate topic but has made me lose confidence in PN non the less.

 

 


All of the above fits with industry rules and process...

  1. When a provider puts a cease order on a line, BTw / BTOR stop other providers placing orders on that line
  2. When orders are placed, they have a MINIMUM 10 WORKING DAY lead time - because BTw / BTOR cannot do anything quicker

Both of your points about delays are consequential to the way BT (as a supplier to all retail ISPs) works - you would have faced the same situation with any ISP.