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Upload speed reduced after outage 2 weeks ago.

keybaud
Dabbler
Posts: 11
Registered: 01-08-2016

Upload speed reduced after outage 2 weeks ago.

I have Unlimited Fibre Extra which was running at 48/52 Download and 6.5/7 Upload. There was an outage a few weeks back after which the Upload had reduced to 3/3.5. I assumed there may have been a technical issue and that it would correct itself over time, but 2 week's later it is still at 3. is this an unannounced permanent change or will it be put back up to the correct value?

I'm using a Netgear D8700 and I've attached an image of the connection stats.

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 7,647
Thanks: 2,246
Fixes: 382
Registered: 21-04-2017

Re: Upload speed reduced after outage 2 weeks ago.

Sorry to hear you're having issues with your upload speed.

Testing your line isn't identifying the cause of that. If you've done the checks here I'd recommend raising a fault to us here to investigate further. Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
keybaud
Dabbler
Posts: 11
Registered: 01-08-2016

Re: Upload speed reduced after outage 2 weeks ago.

Ticket submitted: Question #152206233

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Upload speed reduced after outage 2 weeks ago.

I've responded to your fault ticket and passed this through for further investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff