Upload speed only 3.85Mb/s
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Upload speed only 3.85Mb/s
Upload speed only 3.85Mb/s
on 09-12-2017 5:11 PM - last edited on 10-12-2017 6:04 PM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I wish I could get some useful suggestions as to why my upload speed has only gone up to 3.85Mb/s from its original of 1.85 Mb/s. I'm sure it should be closer to the 10 Mb/s than it is.
From the BT tests on my line I get 36.5 Mb/s actual down speed on a profile of 38.71 Mb/s, and an actual upload of 3.85 Mb/s on a profile of 10 Mb/s !!
This surely suggests that the "quality " of my line is sufficient to cope with towards the 10 Mb/s that is the max.
With the figures shown I get the impression that my up speed seems to be on a "hidden" profile of 4 Mb/s or some other limiting factor is occurring .
Any sensible suggestions anyone ?
Moderator's note by Mike (Mav): Changed title after split to it's own thread.
Re: Still on 2Mbs upload
10-12-2017 5:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What upload speed range is quoted for your line at http://www.dslchecker.bt.com ?
Re: Still on 2Mbs upload
10-12-2017 5:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi ,
Ranges quoted for up:
VDSL A 8 - 5.5
VDSL B 7 - 3.8
Upload speed only 3.85Mb/s
10-12-2017 6:04 PM - edited 10-12-2017 6:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note:
Split to its own thread and title changed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Still on 2Mbs upload
10-12-2017 6:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your upload is towards the lower end of the impacted B range, so might not be regarded as a fault. Could you add the download ranges to give a complete picture? Was fibre provided as a self-install (no engineer visit)?
Re: Still on 2Mbs upload
10-12-2017 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi David, thanks for your attention. The full info you requested is as follows:
VDSL A Down 48.2 - 35
Up 8 - 5.5
VDSL B Down 37.5 - 21.5
Up 7.5 - 3.8
Prior to the upload change my actual down /up speeds were 36.5/ 1.85 on the 40/2 tariff.
The download has stayed steady at a regular 36.5 but upload at 3.85 at best.
The changeover to fibre took place about 16 months ago and was done at the green cabinet ( Wrexham no.40) while we were on holiday, no nominal engineer visit. However when we returned from hols. no internet . Engineer visit next day, identified a [-Censored-]-up in the cabinet which was corrected and everything was operational. The quoted figures have been constant since, until the "poor" upload increase last month.
Hope this info. is of some use.
Thanks again for your consideration.
Re: Still on 2Mbs upload
11-12-2017 1:32 AM - edited 11-12-2017 1:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for those VDSL estimates and the background history. The (potential) upload speed might always have been around the present value but hidden by the 2Mbps cap. Raising that cap has simply exposed it.
I reckon an upload speed around 6Mbps would be reasonable but with those estimates reporting the present value as a fault might be difficult.
Nevertheless, hopefully a Plusnet staff member will check your line and provide further advice. Have you done any fault checks (eg using the test socket)?
Re: Still on 2Mbs upload
11-12-2017 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks David for the comments. I too would have expected at least an up figure of 6 or 7 . I have the modem directly connected to the master socket but have not recently had the faceplate off to eliminate all other wiring. If there was a problem with it I would have thought it would show in the download figures being significantly reduced as well.
I will try to carry out a further check in the next day or so, I've got some snow to shift first !!
Thanks again for your suggestions. Watch this space !
Cheers, from another David !
Re: Still on 2Mbs upload
11-12-2017 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there. I've investigated this for you and I've replied to your thread over here.
Re: Still on 2Mbs upload
11-12-2017 8:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note:
Locked in favour of the linked thread by @Gandalf
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Upload speed only 3.85Mb/s