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Upload speed on Fibre Unlimited

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Grafter
Posts: 28
Registered: ‎08-06-2011

Upload speed on Fibre Unlimited

I was on Fibre Value with 40 down and 10 up. Getting 37 down and 8 up. I have upgraded to Fibre Unlimited and expected an increase in my upload speed since it is supposed to be up to 20 but it hasn't changed. It is only 10 days since the upgrade so is it just a question of time or do PlusNet need to do something ? Or do I need to do something ?
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Upload speed on Fibre Unlimited

That may be all the speed your line will handle
Try the BT Speedtest Further Diagnostics and see what the IP profiles are
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Grafter
Posts: 28
Registered: ‎08-06-2011

Re: Upload speed on Fibre Unlimited

I've run the speedtest several times since you suggested it but the IP profile comes back with:
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Upload speed on Fibre Unlimited

It seems you were ordered on an incorrect product for which I apologise.
Your order has been placed and you should have improved uploads tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Grafter
Posts: 28
Registered: ‎08-06-2011

Re: Upload speed on Fibre Unlimited

Thanks Tony.
I ran a test this morning and my upload speed has doubled  Smiley