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Upload speed increase has now decreased!

norush
Dabbler
Posts: 14
Thanks: 2
Registered: ‎18-10-2016

Upload speed increase has now decreased!

I had the email a few weeks ago to say my upload speed would be increasing; day before yesterday I noticed my router stats showed it had gone from 1999Kbps to 9999Kbps, but speed test didn't show any increase but I thought no big deal, it will take time.

Today I notice my router stats show upload speed back to 1999Kbps; can anyone explain what's happening?!

TIA

 

Edited to add that router stats today now shows 9999Kbps again, but speed test still doesn't reflect that. Ah well, onwards and upwards!

6 REPLIES
norush
Dabbler
Posts: 14
Thanks: 2
Registered: ‎18-10-2016

Re: Upload speed increase has now decreased!

Upload speed now back down to 1999Kbps; can someone from support let me know what's going on please?!

norush
Dabbler
Posts: 14
Thanks: 2
Registered: ‎18-10-2016

Re: Upload speed increase has now decreased!

Just to update this; my upload speed has been showing 2296Kbps for the last couple of days. Anybody from support able to comment please?

Baldrick1
Aspiring Hero
Posts: 2,011
Thanks: 851
Fixes: 67
Registered: ‎30-06-2016

Re: Upload speed increase has now decreased!

You will only get a speed increase if your line will support it. What does www.dslchecker.bt.com say regarding speed capability?

norush
Dabbler
Posts: 14
Thanks: 2
Registered: ‎18-10-2016

Re: Upload speed increase has now decreased!

Yes I'm aware of that but as I'm only about 200 yards from the cabinet the stats say my line is capable of 87 down and 36 up so 9.5 should be achievable I would have thought. 

Plusnet Help Team
Plusnet Help Team
Posts: 10,169
Thanks: 3,209
Fixes: 514
Registered: ‎21-04-2017

Re: Upload speed increase has now decreased!

Hi there. I'm sorry to hear you're experiencing speed problems.

 

Testing your line isn't finding the cause of that.

Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.7 Mbps
Voice Line Test Result Pass

 

I'd run through the troubleshooting here and if you don't see an improvement, please report a fault to us at http://faults.plus.net so we can further investigate.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
norush
Dabbler
Posts: 14
Thanks: 2
Registered: ‎18-10-2016

Re: Upload speed increase has now decreased!

Thanks Anoush, I'll investigate!