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Upload speed increase from last year

steves10
Dabbler
Posts: 13
Thanks: 2
Registered: ‎29-06-2017

Upload speed increase from last year

Hi,

I have seen no upload speed increase since the promised upgrade to the "up to 10"  mbs last year. I have been receiving around 2 continuously . I wonder if one of the Plusnet team would look at my account to see if this change was ever actioned? Perhaps my distance from the cabinet might have a bearing on the matter, although I am getting around 22 downwards so perhaps there is a problem somewhere else.

Thanks,

 

Steve

7 REPLIES
Community Veteran
Posts: 1,639
Thanks: 296
Fixes: 35
Registered: ‎13-08-2015

Re: Upload speed increase from last year

What does the DSL Checker say your line is capable of?

Do you have a Hub One? If so, what are the sync speed, and max achievable speeds on the Helpdesk tab?

steves10
Dabbler
Posts: 13
Thanks: 2
Registered: ‎29-06-2017

Re: Upload speed increase from last year

Hi Mustrum,

I have checked the DSL Checker. It says 5.1 - 3.2  upsteam. my Hub 1 reports 

2681 / 23471 for the data rate and 2712 / 27420 as the maximum data rate.

Thanks for looking into this. Am I to assume that I am on the 30/10 service?

Steve

Community Veteran
Posts: 1,639
Thanks: 296
Fixes: 35
Registered: ‎13-08-2015

Re: Upload speed increase from last year

Yes, you do appear to be on the 40/10 service, it's just that your line is not capable of getting the full speeds. That said, your upload speed is still quite low, if you can try again by testing in the hidden test socket by removing the lower cover on your master socket, you may see an improvement. If you do, then it could be your internal wiring that is at fault.

steves10
Dabbler
Posts: 13
Thanks: 2
Registered: ‎29-06-2017

Re: Upload speed increase from last year

Thanks for your suggestion. I will try it when I have some time. Perhaps a staff member from plusnet could confirm that I definitely have been upgraded?

Steve

Community Veteran
Posts: 1,639
Thanks: 296
Fixes: 35
Registered: ‎13-08-2015

Re: Upload speed increase from last year

I am sure they will if they see your post, however just in case, and to help reassure you, if you were still on the 40/2 product, your upload speed would show, 1,999. 

I am lucky enough to be very close to my cabinet, and on the 40/10 product, as you will see sync speeds are limited to that, even though I could get much higher:

Max:    Upstream rate = 27154 Kbps, Downstream rate = 99280 Kbps
Bearer: 0, Upstream rate = 9995 Kbps, Downstream rate = 39970 Kbps

HTH

 

steves10
Dabbler
Posts: 13
Thanks: 2
Registered: ‎29-06-2017

Re: Upload speed increase from last year

Hi Mustrum,

Thanks for you help and info on this matter

Steve

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Upload speed increase from last year

@steves10 Sorry to hear you're having issues.

I've checked and you are on the right product so if you're having poor speeds I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team