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Upload speed decreased

Lucage
Newbie
Posts: 3
Registered: 24-11-2015

Upload speed decreased

Hi,
Within the last week or two my upload speed has decreased from between 6 to 8MB to less than 2MB.
I signed up with Plusnet back in March with the unlimited fibre package. The whole reason I went with Plusnet was because of the upload speed.
I understand that new customers who sign up get 40/2, but as an existing customer, surely they shouldn't have changed mine as this is not the contract I agreed to?
Obviously if this is not sorted soon, I will have to change my provider.
Any help would be muchly appreciated.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Upload speed decreased

It looks like there could be a fault on the line.
Are you using the Openreach modem?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Lucage
Newbie
Posts: 3
Registered: 24-11-2015

Re: Upload speed decreased

Yeah, Its the Openreach Modem.
The BTWholesale test site shows that my upload speed is 1.37Mbps with an "Upstream Rate IP Profile on your line is - 20 Mbps"
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Upload speed decreased

Thanks for confirming.
The fault is with our Faults team and we'll get that picked up as soon as we can.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Lucage
Newbie
Posts: 3
Registered: 24-11-2015

Re: Upload speed decreased

I can see that an engineer as been performing tests on my line and has found no faults.
They have left the message:
"Summary
modify to 40/10 3-129629260508"
Just done another speed test and I'm still only getting 1.43 Mbps upload.
MelRocks
Grafter
Posts: 87
Thanks: 1
Registered: 02-11-2015

Re: Upload speed decreased

Hi there,
I can see that my colleague has responded to your fault ticket this morning and confirmed that if you restart your modem and router you should have access to the up to 10Mb/s upload speeds your line now allows. Thank you.