Upload speed decreased

[#1]

I have a 40/20 account, however for some reason my upload speed has been limited to 9Mbps (I used to get 19-20 Mbps). I tried to contact Plusnet yesterday and I was told that my line got upgraded (!) to the new 55/10.

First question I have: can I just refuse this upgrade? I'd rather have the 20 Mbps upload (which is the reason why I chose Plusnet in the first place), than the additional 10-15 Mbps download, which I am not going to use anyway.

Second question: in any case, why is my download speed still 38 Mbps?

[#2 · Accepted solution]

Everything is answered in this thread https://community.plus.net/t5/Fibre-Broadband/Is-this-a-mistake/m-p/1346053#U1346053 but quick answer

1. No
2. Plusnet have made a mistake and haven't actioned it correctly
3. And no timescale yet for a solution to 2

[#3]

Unfortunately PN has decided to mess about , you should have had a Email from PN ,, Have a Long read here

https://community.plus.net/t5/Fibre-Broadband/Is-this-a-mistake/td-p/1346053

STUPID forum   once again !! 2 posts exactly same time and NO warning this needs a FIX

[#4]

Thanks everyone. I actually checked my account on the Plusnet website, where it clearly says that I have a 40/20. They should have planned this better.

At least now I know what is happening.