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Upload speed decreased
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Upload speed decreased
24-11-2015 12:29 PM
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Hi,
Within the last week or two my upload speed has decreased from between 6 to 8MB to less than 2MB.
I signed up with Plusnet back in March with the unlimited fibre package. The whole reason I went with Plusnet was because of the upload speed.
I understand that new customers who sign up get 40/2, but as an existing customer, surely they shouldn't have changed mine as this is not the contract I agreed to?
Obviously if this is not sorted soon, I will have to change my provider.
Any help would be muchly appreciated.
Within the last week or two my upload speed has decreased from between 6 to 8MB to less than 2MB.
I signed up with Plusnet back in March with the unlimited fibre package. The whole reason I went with Plusnet was because of the upload speed.
I understand that new customers who sign up get 40/2, but as an existing customer, surely they shouldn't have changed mine as this is not the contract I agreed to?
Obviously if this is not sorted soon, I will have to change my provider.
Any help would be muchly appreciated.
Message 1 of 6
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Re: Upload speed decreased
24-11-2015 12:32 PM
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Message 2 of 6
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Re: Upload speed decreased
24-11-2015 12:44 PM
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Yeah, Its the Openreach Modem.
The BTWholesale test site shows that my upload speed is 1.37Mbps with an "Upstream Rate IP Profile on your line is - 20 Mbps"
The BTWholesale test site shows that my upload speed is 1.37Mbps with an "Upstream Rate IP Profile on your line is - 20 Mbps"
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Re: Upload speed decreased
24-11-2015 12:45 PM
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Message 4 of 6
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Re: Upload speed decreased
25-11-2015 6:16 PM
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I can see that an engineer as been performing tests on my line and has found no faults.
They have left the message:
"Summary
modify to 40/10 3-129629260508"
Just done another speed test and I'm still only getting 1.43 Mbps upload.
They have left the message:
"Summary
modify to 40/10 3-129629260508"
Just done another speed test and I'm still only getting 1.43 Mbps upload.
Message 5 of 6
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Re: Upload speed decreased
26-11-2015 3:10 PM
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Hi there,
I can see that my colleague has responded to your fault ticket this morning and confirmed that if you restart your modem and router you should have access to the up to 10Mb/s upload speeds your line now allows. Thank you.
I can see that my colleague has responded to your fault ticket this morning and confirmed that if you restart your modem and router you should have access to the up to 10Mb/s upload speeds your line now allows. Thank you.
Message 6 of 6
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