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Upload speed change after moving to unlimited....

JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Upload speed change after moving to unlimited....


After I received notification of my "user allowance nearing it's capacity" recently, I decided to switch to the unlimited package. This turned out to be £5 per month cheaper than my inferior current  "old" package... Thanks PN..  Roll eyes
Anyway, since the changeover, I've noticed that my upload speed has dropped off on several occasions. Coincidence?  Doubtful.....
18 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,604
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Upload speed change after moving to unlimited....

Our testing isn't showing any issues and your current upload sync speed is around 6mbps.
What results are you seeing and is this over a wired or wireless connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Re: Upload speed change after moving to unlimited....


Between the 3rd and 9th May, I was getting upload speeds of between 3 and 4.3mbps. In March I was consistently achieving over 6mbps. Just checked, and it's about 5.5 today.  Wired connection.
JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Re: Upload speed change after moving to unlimited....


This evening (17/5) I am getting 2.5mbps upload speed consistently, which really isn't good enough....
JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Re: Upload speed change after moving to unlimited....


Upload speed is consistently 2.5 today.....  Any reason?Huh
Plusnet Help Team
Plusnet Help Team
Posts: 5,604
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Upload speed change after moving to unlimited....

Your upload sync has dropped down to around 2.9mbps.
I'd recommend raising a fault here.
https://faults.plus.net
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Re: Upload speed change after moving to unlimited....


Thanks.. Have done.
JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Re: Upload speed change after moving to unlimited....


No response after 4 days......  Tongue
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Upload speed change after moving to unlimited....

Apologies for this. Have messaged our faults guys, you should have an update today.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Re: Upload speed change after moving to unlimited....


Nope.... Are they all on holiday? 
JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Re: Upload speed change after moving to unlimited....


Finally got a reply today, and the result is nothing can be done. This is despite the fact that I was achieving upload speed of nearly 6Mbps all of this Year until this drop off....  I would imagine something has been changed somewhere....
Stoker
Grafter
Posts: 90
Thanks: 2
Registered: 12-08-2012

Re: Upload speed change after moving to unlimited....

I have a similar issue. My upstream varies between 900kbps and 5.5mbps. With an unlocked modem I've traced sudden rather than gradual jumps and drops. Various engineer visits found nothing wrong here but indicated excessive RFI. Finally one engineer tried at various underground distribution points and  narrowed it down to a length of cable between two; either a bad buried joint or split pairs.
However, getting it fixed is another matter, PN have tried their best but BTOR's excuses are becoming farcial.
JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Re: Upload speed change after moving to unlimited....


Hmmmm.... There's been a fair bit of BT activity around here recently..  I suppose I should be thankful that I'm getting 2.5 Mbps..  Tongue
bustermissy1961
Grafter
Posts: 204
Thanks: 1
Registered: 04-09-2014

Re: Upload speed change after moving to unlimited....

They are simply not bothered, its a disgrace but there you go.
JahPete
Dabbler
Posts: 22
Registered: 29-01-2015

Re: Upload speed change after moving to unlimited....


Apparently I need an engineer's visit... Just the "small" matter of providing 3 available time slots (ie: half days!!) for their convenience...