Hi, According to the wholesale checker, my "High" expectations for a clean line are 38 down / 7.6 up. Distance from house to cabinet is about 800 metres, by road. For the last 3 years or so, my download sync rate has varied between 42 & 49Mbps, and upload has been around 13Mbps My upload speed has dropped from ~13Mbps to 7Mbps in the last couple of weeks (I think). As I am still in the expected range, can anything be done about the large, sudden drop? I have an ECI modem (on an ECI cabinet) so no stats available for now.
Hi sadly it has to drop below estimate before Plusnet can get an engineer out to take a look for you, Maybe it will rise back up again after some time depending on what caused the drop in the first place.