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Upload speed Dramatically Dropped!

geekofbroadband
Grafter
Posts: 39
Thanks: 2
Registered: 10-05-2016

Upload speed Dramatically Dropped!

So my Hub was up for around 19 days without an issue, then I noticed it rebooted in the middle of the night and my upload has gone from 19Mbs to 13Mbs. Reboot / Factory Reset / Changing modem/router didn't work.

9 REPLIES
geekofbroadband
Grafter
Posts: 39
Thanks: 2
Registered: 10-05-2016

Re: Upload speed Dramatically Dropped!

Stats from Hub One:

 

3. Firmware version: Software version 4.7.5.1.83.8.226 Last updated 15/10/16
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:28:04
6. Data rate: 14321 / 66089
7. Maximum data rate: 14530 / 66344
8. Noise margin: 6.1 / 6.1
9. Line attenuation: 11.9 / 12.1
10. Signal attenuation: 11.7 / 12.1
Community Veteran
Posts: 5,109
Thanks: 465
Fixes: 17
Registered: 10-06-2010

Re: Upload speed Dramatically Dropped!

Do you happen to have any old stats (from a different device) which show the cabinet firmware version, so that you could compare it to now?

geekofbroadband
Grafter
Posts: 39
Thanks: 2
Registered: 10-05-2016

Re: Upload speed Dramatically Dropped!

I'm not sure how to do that, I have a Zyxel VMG8924-B10A Im not using, would that work?

Community Veteran
Posts: 5,109
Thanks: 465
Fixes: 17
Registered: 10-06-2010

Re: Upload speed Dramatically Dropped!

Yes, anything that has full telnet to do xdslcmd info --vendor (or whatever the xdsl/adsl/xdslcmd/xdslctl command is).

The middle of the night is probably when the cabinet firmware would get updated.

geekofbroadband
Grafter
Posts: 39
Thanks: 2
Registered: 10-05-2016

Re: Upload speed Dramatically Dropped!

http://i.imgur.com/RNzSN5L.png

 

Using adsl info --vendor

Highlighted
geekofbroadband
Grafter
Posts: 39
Thanks: 2
Registered: 10-05-2016

Re: Upload speed Dramatically Dropped!

Can someone from Plusnet tell me whats going on please?? Can you do a line check, Ive randomly lost 5-6Mbs on my upload for no reason, I may as well downgrade my package...

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Upload speed Dramatically Dropped!

Thank you for your PM and for your patience @geekofbroadband

 

I've tested your line,

 

Sync Status In Sync
Downstream Speed 64.0 Mbps
Upstream Speed 15.1 Mbps

 

Both your sync speeds are below the estimates,

 

FTTC

 
Product status: Enabled
Product RAG: Green
Reason code: G - FTTC is already enabled on this line
CAB #: 4
Speed (Clean) : 80000 - 67400
Upstream: 20000 - 20000
 
Speed (Impacted) : 78100 - 49000
Upstream: 20000 - 16800

 

 

I'd advise to next try connecting the router into the test socket, if you haven't already. Explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

If this doesn't help then raise a fault to us at http://faults.plus.net as it's likely going to require an engineer.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
geekofbroadband
Grafter
Posts: 39
Thanks: 2
Registered: 10-05-2016

Re: Upload speed Dramatically Dropped!

Tried the test socket, speed became worse so Im going to make a ticket. Will the engineer come to the house or does he just go to the cabinet? Thanks

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Upload speed Dramatically Dropped!

It depends on what the test results show, we can't really say with any guarantee in advance.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff