Upload speed Dramatically Dropped!

[#1]

So my Hub was up for around 19 days without an issue, then I noticed it rebooted in the middle of the night and my upload has gone from 19Mbs to 13Mbs. Reboot / Factory Reset / Changing modem/router didn't work.

[#2]

Stats from Hub One:

3. Firmware version:	Software version 4.7.5.1.83.8.226 Last updated 15/10/16
4. Board version:	Plusnet Hub One
5. DSL uptime:	0 days, 00:28:04
6. Data rate:	14321 / 66089
7. Maximum data rate:	14530 / 66344
8. Noise margin:	6.1 / 6.1
9. Line attenuation:	11.9 / 12.1
10. Signal attenuation:	11.7 / 12.1

[#3]

Do you happen to have any old stats (from a different device) which show the cabinet firmware version, so that you could compare it to now?

[#4]

I'm not sure how to do that, I have a Zyxel VMG8924-B10A Im not using, would that work?

[#5]

Yes, anything that has full telnet to do xdslcmd info --vendor (or whatever the xdsl/adsl/xdslcmd/xdslctl command is).

The middle of the night is probably when the cabinet firmware would get updated.

[#6]

http://i.imgur.com/RNzSN5L.png

Using adsl info --vendor

[#7]

Can someone from Plusnet tell me whats going on please?? Can you do a line check, Ive randomly lost 5-6Mbs on my upload for no reason, I may as well downgrade my package...

[#8]

Thank you for your PM and for your patience @geekofbroadband

I've tested your line,

Sync Status	In Sync
Downstream Speed	64.0 Mbps
Upstream Speed	15.1 Mbps

Both your sync speeds are below the estimates,

FTTC

Product status: Enabled Product RAG: Green Reason code: G - FTTC is already enabled on this line CAB #: 4

Speed (Clean) : 80000 - 67400 Upstream: 20000 - 20000   Speed (Impacted) : 78100 - 49000 Upstream: 20000 - 16800

I'd advise to next try connecting the router into the test socket, if you haven't already. Explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

If this doesn't help then raise a fault to us at http://faults.plus.net as it's likely going to require an engineer.

[#9]

Tried the test socket, speed became worse so Im going to make a ticket. Will the engineer come to the house or does he just go to the cabinet? Thanks

[#10]

It depends on what the test results show, we can't really say with any guarantee in advance.