Upload speed Dramatically Dropped!
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Upload speed Dramatically Dropped!
06-02-2017 4:38 AM
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So my Hub was up for around 19 days without an issue, then I noticed it rebooted in the middle of the night and my upload has gone from 19Mbs to 13Mbs. Reboot / Factory Reset / Changing modem/router didn't work.
Re: Upload speed Dramatically Dropped!
07-02-2017 5:47 PM
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Stats from Hub One:
3. Firmware version: | Software version 4.7.5.1.83.8.226 Last updated 15/10/16 |
4. Board version: | Plusnet Hub One |
5. DSL uptime: | 0 days, 00:28:04 |
6. Data rate: | 14321 / 66089 |
7. Maximum data rate: | 14530 / 66344 |
8. Noise margin: | 6.1 / 6.1 |
9. Line attenuation: | 11.9 / 12.1 |
10. Signal attenuation: | 11.7 / 12.1 |
Re: Upload speed Dramatically Dropped!
07-02-2017 7:10 PM
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Do you happen to have any old stats (from a different device) which show the cabinet firmware version, so that you could compare it to now?
Re: Upload speed Dramatically Dropped!
07-02-2017 7:16 PM
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I'm not sure how to do that, I have a Zyxel VMG8924-B10A Im not using, would that work?
Re: Upload speed Dramatically Dropped!
07-02-2017 7:25 PM
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Yes, anything that has full telnet to do xdslcmd info --vendor (or whatever the xdsl/adsl/xdslcmd/xdslctl command is).
The middle of the night is probably when the cabinet firmware would get updated.
Re: Upload speed Dramatically Dropped!
07-02-2017 10:34 PM - edited 07-02-2017 10:35 PM
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Re: Upload speed Dramatically Dropped!
10-02-2017 3:40 AM - edited 10-02-2017 3:41 AM
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Can someone from Plusnet tell me whats going on please?? Can you do a line check, Ive randomly lost 5-6Mbs on my upload for no reason, I may as well downgrade my package...
Re: Upload speed Dramatically Dropped!
12-02-2017 8:48 AM
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Thank you for your PM and for your patience @geekofbroadband
I've tested your line,
Sync Status | In Sync |
Downstream Speed | 64.0 Mbps |
Upstream Speed | 15.1 Mbps |
Both your sync speeds are below the estimates,
FTTC
|
|
I'd advise to next try connecting the router into the test socket, if you haven't already. Explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If this doesn't help then raise a fault to us at http://faults.plus.net as it's likely going to require an engineer.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Upload speed Dramatically Dropped!
23-02-2017 3:58 AM - edited 23-02-2017 4:03 AM
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Tried the test socket, speed became worse so Im going to make a ticket. Will the engineer come to the house or does he just go to the cabinet? Thanks
Re: Upload speed Dramatically Dropped!
23-02-2017 12:33 PM
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It depends on what the test results show, we can't really say with any guarantee in advance.
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- Re: Upload speed Dramatically Dropped!