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Upload slower than expected

ccarmock
Rising Star
Posts: 65
Thanks: 24
Registered: 04-11-2013

Upload slower than expected

A while back I had a fault on my phone line which BT fixed - was found to be a corroded connection on the overhead pole.  That has been fixed, but ever since then I think banding is on my broadband service.

 

The upload should be around 7.5 Mb/s but is syncs at exactly 6000 Kbps now.    The router reports an attainable rate of 41 Mb/s downstream but it's stuck at 34999 Mb/s

 

I was told over time this would increase now the line fault has been fixed.  However it's been about 4 months and no change.   Can anything be done?

4 REPLIES
Community Veteran
Posts: 1,387
Thanks: 218
Fixes: 31
Registered: 13-08-2015

Re: Upload slower than expected

What are your expected speeds on the DSL Checker?

If the handback speed is higher than your sync speeds you can ask PN to investigate.

 

ccarmock
Rising Star
Posts: 65
Thanks: 24
Registered: 04-11-2013

Re: Upload slower than expected

Yes it is faster than the handback speed, but not as fast as it can be, due to what I believe is banding due to the line fault.

Plusnet Help Team
Plusnet Help Team
Posts: 149
Thanks: 52
Fixes: 5
Registered: 11-01-2018

Re: Upload slower than expected

 

Hi @ccarmock

 

Did you manage to get in touch with one of my colleagues regarding the suspected line fault?

 

I'm happy to take a look if you didn't manage to reach someone - just PM me your username.

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
ccarmock
Rising Star
Posts: 65
Thanks: 24
Registered: 04-11-2013

Re: Upload slower than expected

Hi Dave,

 

JonoH is looking into this for me.   I believe he is trying to get a remote DLM reset carried out, due to banding which is stuck.   However the reset seems to be takign a while to go through.