Upload slower than expected
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Upload slower than expected
Upload slower than expected
03-02-2018 2:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A while back I had a fault on my phone line which BT fixed - was found to be a corroded connection on the overhead pole. That has been fixed, but ever since then I think banding is on my broadband service.
The upload should be around 7.5 Mb/s but is syncs at exactly 6000 Kbps now. The router reports an attainable rate of 41 Mb/s downstream but it's stuck at 34999 Mb/s
I was told over time this would increase now the line fault has been fixed. However it's been about 4 months and no change. Can anything be done?
Re: Upload slower than expected
03-02-2018 4:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What are your expected speeds on the DSL Checker?
If the handback speed is higher than your sync speeds you can ask PN to investigate.
Re: Upload slower than expected
03-02-2018 8:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes it is faster than the handback speed, but not as fast as it can be, due to what I believe is banding due to the line fault.
Re: Upload slower than expected
15-02-2018 4:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @ccarmock
Did you manage to get in touch with one of my colleagues regarding the suspected line fault?
I'm happy to take a look if you didn't manage to reach someone - just PM me your username.
Thanks,
Dave
Re: Upload slower than expected
15-02-2018 11:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Dave,
JonoH is looking into this for me. I believe he is trying to get a remote DLM reset carried out, due to banding which is stuck. However the reset seems to be takign a while to go through.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Upload slower than expected