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Upload only 0.09mb

Toonstew33
Newbie
Posts: 7
Registered: 16-01-2016

Upload only 0.09mb

I've just joined plus net. The speed is great but not happy with upload as I can't upload anything is this normal for first 10 daysHuh?
10 REPLIES
Toonstew33
Newbie
Posts: 7
Registered: 16-01-2016

Re: Upload only 0.09mb

can anyone help Please see Results
2. Upstream Test: -provides background information.
Upload Speed
0.03 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Upload only 0.09mb

Quote from: Toonstew33
I've just joined plus net. The speed is great but not happy with upload as I can't upload anything is this normal for first 10 daysHuh?
No, your upload is definitely NOT normal. Something is definitely wrong and it will not be likely to improve over 10 days.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Upload only 0.09mb

I've just tested your line and can't see anything wrong with the speed it's connected up at.
Can you try another speedtest at http://speedtest.btwholesale.com/ and complete the 'further diagnostics' after the first test completes.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Toonstew33
Newbie
Posts: 7
Registered: 16-01-2016

Re: Upload only 0.09mb

ok first test
upload speed is 0.03 on wireless laptop ,Ive also noticed that web pages load up slow even though im getting 33mb speed on download.
Second test
1. Best Effort Test:  -provides background information.

Download Speed
34.63 Mbps
 
0 Mbps 35.72 Mbps
Max Achievable Speed

Download speedachieved during the test was - 34.63 Mbps
For your connection, the acceptable range of speedsis  25 Mbps-35.72 Mbps .
Additional Information:
IP Profile for your line is - 35.72 Mbps
2. Upstream Test:  -provides background information.

Upload Speed
0.07 Mbps
 
0 Mbps 2 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.07Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Please visit the FAQ if you are unable to understand the test results.
Toonstew33
Newbie
Posts: 7
Registered: 16-01-2016

Re: Upload only 0.09mb

Ive been reading up on this issue and this is solved via firmware upgrade but I cant find the option on the router to do this please see further data from router
1. Product name: Plusnet Hub
2. Serial number: +081441+NQ53626333
3. Firmware version: Software version 4.7.5.1.83.8.217.1.1 Last updated 15/01/16
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:05:34
6. Data rate: 2000 / 37029
7. Maximum data rate: 6031 / 36998
8. Noise margin: 13.2 / 6.0
9. Line attenuation: 36.4 / 24.8
10. Signal attenuation: 35.6 / 22.2
11. Data sent/received: 2.0 MB / 67.1 MB
12. Broadband username: [Removed]
13. 2.4 GHz Wireless network/SSID: PLUSNET-ZKRW
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-ZKRW
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address: 8c:10:d4:0f:ed:00
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0
[Moderator's note by Mike (Mav) Email address removed from a public forum]
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Upload only 0.09mb

As far as I'm aware that's our most recent firmware, so there's nothing to upgrade to.
Have you tried altering the wireless settings, so that the 2.4 and 5GHz channels aren't synced and then renaming one of them so they are different?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Upload only 0.09mb

can you do the tests using cabled ethernet and see if the problems go away.
Toonstew33
Newbie
Posts: 7
Registered: 16-01-2016

Re: Upload only 0.09mb

I did the wired tests and only got 0.03 this was my first test I posted on this thread I need to log a fault as the web pages are downloading really slow also.
Toonstew33
Newbie
Posts: 7
Registered: 16-01-2016

Re: Upload only 0.09mb

Ive tried altering the wireless channels and still no joy still not able to upload and speed test is giving me 0.09 for upload. I think fault has been raised as far as i can see. Someone tried to call me today on withheld number so dont know if this was them
Toonstew33
Newbie
Posts: 7
Registered: 16-01-2016

Re: Upload only 0.09mb

I have hadn't contact on my problem for a while. Would a new router not solve issue. I'm losing faith in this provider im still in cooling of period so could leave if left unsatisified