Upload dropped to 2Mb
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- Upload dropped to 2Mb
Upload dropped to 2Mb
23-11-2015 9:24 PM
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As I have an ECI modem that I can't be bothered to unlock I have to rely on the BT performance test to see what my line is syncing at.
My download is still where it usually is at around 36Mb but my upload has dropped from the usual 6 to 7Mb to 2Mb. I am on the 40/20 product.
My reported upload profile is still 20Mb so is it safe to assume this is a fault and not PlusNet moving me to the new 40/2 product without informing me.
I am out of contract and have not had any contact from PlusNet.
Any insight into this would be appreciated.
Dave
UPDATE
Forget above, I have just run another test and upload back to normal - not sure what the problem was but it's fixed itself.
Re: Upload dropped to 2Mb
24-11-2015 11:56 AM
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Re: Upload dropped to 2Mb
24-11-2015 2:34 PM
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I think I spoke too soon - down to 0.2Mb now.
No resyncs since yesterdays.
TBB quality monitor also showing constant packet loss and web browsing very slow.
Dave
Re: Upload dropped to 2Mb
24-11-2015 2:36 PM
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Re: Upload dropped to 2Mb
24-11-2015 2:39 PM
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http://www.thinkbroadband.com/ping/share/e4cf823ed25e5b4fb1ac7f63725de20a.html
Dave
Re: Upload dropped to 2Mb
24-11-2015 2:46 PM
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Our testing isn't showing any issues although I suspect it could be errors on the line causing this.
I'd recommend raising a fault here https://faults.plus.net and putting the link to your TBB graph in the notes section.
Re: Upload dropped to 2Mb
24-11-2015 2:58 PM
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I'll run a few BT speed test during the day.
Thanks,
Dave
Re: Upload dropped to 2Mb
27-11-2015 8:44 PM
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It's now back again, packet loss and upstream down to 0.5Mb.
I'll raise another fault but I guess by the time its looked at it will probably clear again.
Re: Upload dropped to 2Mb
30-11-2015 9:03 AM
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Re: Upload dropped to 2Mb
30-11-2015 9:38 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upload dropped to 2Mb
30-11-2015 9:52 AM
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The packet loss slowly increased during the night when nothing in the house that uses the internet was active.
It got so bad that the router dropped the PPP session but the modem appeared to maintain sync.
Here is a link to the snapshot of the TBB graph.
http://www.thinkbroadband.com/ping/share/deca0d197f38b97cf3871d2c0a1b060d-28-11-2015.html
A reboot of the modem in the morning cleared the problem and it hasn't returned.
Due to the intermittant nature of this fault i suspect this could go in for some time.
Re: Upload dropped to 2Mb
30-11-2015 10:02 AM
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That doesn't look like high usage as that usually shows up as increased latency (yellow).
I hadn't seen the graph with the red before.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Upload dropped to 2Mb
02-12-2015 8:41 PM
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That's hardly surprising as its been ok since rebooting the modem Saturday morning.
Could they not at least suggested some diagnostic tests to try when it occurs again in an attempt to track this down.
My thoughts, which are probably wrong, is that as sync is maintained during the 'event' then the line to the cab is probably ok but as a reboot of the modem cleared the fault could it be a faulty modem or perhaps at the DSLAM?
Any opinion anyone...
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