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Upload drop off

JahPete
Dabbler
Posts: 22
Registered: ‎29-01-2015

Upload drop off


Hi,
I joined the community recently (after being a Plusnet customer for several years  Roll eyes ..), initially to ask about my upload speed.
Until Christmas I was consistently getting 30 to 35 Mb download and 5 to 6 Mb upload results. However, since Christmas uploads are now at 1.5 Mb, while the download speeds are unchanged. Any idea why this would have happened?
Cheers,
Pete.
2 REPLIES
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Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Upload drop off

I've done a number of tests, and although they don't show any particular problems, you do appear to have an upstream of 1.9Mbit which appears to be lower than it should be.
On that basis, we need to investigate thoroughly for you. Can you therefore, please raise a fault report at faults.plus.net? Thanks.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
JahPete
Dabbler
Posts: 22
Registered: ‎29-01-2015

Re: Upload drop off


Thanks. Will do.