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Upload caps on Unlimited Fibre plan

al_black
Newbie
Posts: 3
Registered: ‎14-09-2017

Upload caps on Unlimited Fibre plan

Hi there,

 

Just recently moved over to PlusNet having moved home. I'm on the Unlimited Fibre plan and last night had some problems streaming 1080p from my media server. Upload speeds are at 1.69Mb/s and seeing some chat about upload caps.

 

Is it still the case with Unlimited Fibre plans upload caps at around 2Mb/s? If so, any chance of removing the cap or at least bumping it up a couple Mb/s?

 

Any help would be much appreciated.

7 REPLIES
mikelahey
Pro
Posts: 216
Thanks: 75
Fixes: 10
Registered: ‎24-11-2015

Re: Upload caps on Unlimited Fibre plan

On Unlimited Fibre plan the upload is capped at 2 Mb/s and the download is capped at 40 Mb/s.

To get higher upload on Plusnet you need to switch to the Unlimited Fibre Extra which is the up to 80  / 20 plan. I don't think Plusnet will switch you over if you currently get less than 40 meg on the Unlimited Fibre plan. 

RealAleMadrid
Aspiring Champion
Posts: 877
Thanks: 348
Fixes: 17
Registered: ‎07-07-2009

Re: Upload caps on Unlimited Fibre plan

No, you are on a 40Mbps down / 2Mbps up product and that's what you get. If your download estimates are above 40Mbps you can upgrade to Fibre Extra which is up to 80/20. PlusNet don't offer 40/10 or 55/10 as some other ISPs do.

Plusnet Help Team
Plusnet Help Team
Posts: 10,170
Thanks: 3,209
Fixes: 514
Registered: ‎21-04-2017

Re: Upload caps on Unlimited Fibre plan

Hello there and welcome to the community forums

 

It looks like a product change is going through for tomorrow to increase your speeds.

Can you let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
al_black
Newbie
Posts: 3
Registered: ‎14-09-2017

Re: Upload caps on Unlimited Fibre plan

Thanks all for the info so far.

Yep, gone for the upgrade. Will let you know how it goes.
al_black
Newbie
Posts: 3
Registered: ‎14-09-2017

Re: Upload caps on Unlimited Fibre plan

So I've had the unlimited fibre extra plan for a couple weeks now. At the start the rates weren't great, but I always give the network time to improve etc.

 

Ran it just now and I am on less than 10mbps on the upload

 

 PING 33ms
 
 DOWNLOAD 26.75Mbps
 
 UPLOAD 7.51Mbps
 
Any suggestions on how to improve the upload? Not even half of its advertised speed. Even the download is struggling now!
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Upload caps on Unlimited Fibre plan

Did they say what you should get ?

check here http://dslchecker.bt.com/  a lot depends on the length of line to the cab 

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Community Veteran
Posts: 1,641
Thanks: 298
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Registered: ‎13-08-2015

Re: Upload caps on Unlimited Fibre plan

It also depends on how you are testing, wired or WiFi, and also how your router is connected, do you have a VDSL master socket you are connected to?