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Upload Speed

adilcanm
Dabbler
Posts: 13
Thanks: 1
Registered: ‎26-09-2017

Upload Speed

Hello,

 

My upload speed was around 15mbps on my first month with plusnet, since 2-3 weeks, it is down to 3mbps. How can I increase it?

Moderator's note by Mike (Mav): All caps title edited as per Forum rules.

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Upload Speed

Hi there, 

 

Were you connected over WiFi or a wired connection when you noticed this?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adilcanm
Dabbler
Posts: 13
Thanks: 1
Registered: ‎26-09-2017

Re: Upload Speed

I was on my computer, connected by LAN cable
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Upload Speed

Cheers, 

 

Diagnostic checks show that the upstream line rate is at about 7mbps which is well below what's estimated for your line so it's best that we try and rule out anything within your premises that may be a cause next.

 

Could you try connecting into the test socket (assuming your master socket has this) https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 and test again here please? www.speedtest.btwholesale.com/

 

Keep us posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adilcanm
Dabbler
Posts: 13
Thanks: 1
Registered: ‎26-09-2017

Re: Upload Speed

I am not at home, I will let you know in 4-5 hours. Thanks for your help
Plusnet Help Team
Plusnet Help Team
Posts: 13,656
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Upload Speed

No worries, I'll look out for you getting back to us.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adilcanm
Dabbler
Posts: 13
Thanks: 1
Registered: ‎26-09-2017

Re: Upload Speed

Hello,

 

I couldn't unscrew it Sad I will get my son to do it for me

Plusnet Help Team
Plusnet Help Team
Posts: 9,629
Thanks: 3,097
Fixes: 487
Registered: ‎21-04-2017

Re: Upload Speed

No worries, keep us posted!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team