Upload Speed Lower Than Advertised
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Upload Speed Lower Than Advertised
09-09-2016 12:11 AM
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After upgrading to Fibre Extra I received the following email...
"The order we placed to change your upload speed has completed.
Your upload speed is now 2Mbit/s."
Can anyone tell why this is so low when PN advertise up to 19mb?
I've been told my "estimated line speed range is from 80 Mbps - 80 Mbps"
Re: Upload Speed Lower Than Advertised
10-09-2016 10:59 PM
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Rather odd as Unlimited Fibre Extra should not have a capped upload speed.
Unlimited Fibre does have the capped upload speed (seemingly for a Plusnet marketing reason) although you have to look fairly hard to find out.
I would raise a fault ticket (although at the moment the fault reporting system seems broken - possibly melted !).
Re: Upload Speed Lower Than Advertised
11-09-2016 1:06 AM
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standard practice really... as long as your speed falls somewhere in quite a big margin, your line is seen as "fine"
such as mine, where i have a package of 55/10 but i can't get higher than 37/7 on my line for unknown reasons, despite the cabinet being a mere 0.2 miles away... yet someone across the road that connects to the same cabinet can get (theoretically) up to 80/20
Re: Upload Speed Lower Than Advertised
11-09-2016 7:43 AM
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Looks like you've been put on the wrong product. Either wait for A member of PN staff to pick it up here or ring in or use chat.
To be is to do - Kant
do be do be do - Sinatra
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- Re: Upload Speed Lower Than Advertised