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Upload Speed Increase

Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: Upload Speed Increase

The schedule is for everybody to be upgraded before the end of November although a little birdie told me those complaining about getting a freebie go to the end of the queue Grin
david12344321
Dabbler
Posts: 16
Registered: ‎11-03-2012

Re: Upload Speed Increase

not much or a freebie, i was down graded to 2mb (1.79mb actually). im only looking to go back to what i signed up for at the start of my contract.

if im at the end of the queue i dont care, as you say we all will get upgraded by the end of november, but more sheep need to vote with their feet if this is not the case, all the other isp's have at least 5 times the upload speed.

RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: ‎28-04-2014

Re: Upload Speed Increase

I'm in NI and mine has been upgraded today from 1.8 to 5.5 upload speed. Smiley
david12344321
Dabbler
Posts: 16
Registered: ‎11-03-2012

Re: Upload Speed Increase

Are you on a new contract? How many months have you got to go? I've 4 left on a 18th month plan at the portadown bt exchange.
RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: ‎28-04-2014

Re: Upload Speed Increase

Joined mid sept on a 12 month deal. Located on the west side of strangford lough
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: Upload Speed Increase


@RTNI wrote:
I'm in NI and mine has been upgraded today from 1.8 to 5.5 upload speed. Smiley

That's good to hear.

What are your estimated speeds on BT's DSLchecker?

david12344321
Dabbler
Posts: 16
Registered: ‎11-03-2012

Re: Upload Speed Increase

They might be upgrading people by the length of their contract left. If they are they will have a lot if people leaving for other isp's as they are ready to jump ship to get a Topcashback deal lol
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,055
Fixes: 60
Registered: ‎02-03-2016

Re: Upload Speed Increase

I used Quidco to cover the initial fees here and have had a subsequent deal which means I ain't going anywhere soon.

Mind you, there is g.Fast on the horizon...

IMAG0020 1.jpg

MisterW
Superuser
Superuser
Posts: 14,702
Thanks: 5,493
Fixes: 393
Registered: ‎30-07-2007

Re: Upload Speed Increase

@RTNI as a matter of interest, did you get any emails to inform you that the change was/had happened ?

Apart from the initial generic one that is, to say that everyone was being upgraded.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

JonoH
Hero
Posts: 4,346
Thanks: 1,596
Fixes: 157
Registered: ‎29-09-2011

Re: Upload Speed Increase

david12344321 wrote:
They might be upgrading people by the length of their contract left.

Why would we choose to do it that way? 

 Jono H
 Plusnet Community Manager
RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: ‎28-04-2014

Re: Upload Speed Increase

My speeds seem to align with the impacts range on the dal checker. The max upload for that was 6.5
RTNI
Rising Star
Posts: 76
Thanks: 3
Fixes: 1
Registered: ‎28-04-2014

Re: Upload Speed Increase

Didn't get any emails to say it had completed. I just happened to do a speed test on my mobile and saw the upload speed had increased

Sorry don't know how to quote on a mobile for forum replies
MisterW
Superuser
Superuser
Posts: 14,702
Thanks: 5,493
Fixes: 393
Registered: ‎30-07-2007

Re: Upload Speed Increase

Didn't get any emails to say it had completed.

That concurs with my observations!. I just happened to see a service notice on my account.

@JonoH shouldn't there be some notification to the user that it's happened ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

grex
Dabbler
Posts: 12
Registered: ‎26-01-2013

Re: Upload Speed Increase

My upload speed has gone up to 3Mbps but my download has dropped from 20Mbps to 17.5.

I was always getting 19.5 - 20.5 before.
JonoH
Hero
Posts: 4,346
Thanks: 1,596
Fixes: 157
Registered: ‎29-09-2011

Re: Upload Speed Increase


@MisterW wrote:

Didn't get any emails to say it had completed.

@JonoH shouldn't there be some notification to the user that it's happened ?

Up to 5 days after the order completes we should have sent a confirmation that the order was successful. 


 

 Jono H
 Plusnet Community Manager