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Upload Cut to 2Mbps?

FIXED
bartxp
Dabbler
Posts: 14
Registered: 18-03-2009

Upload Cut to 2Mbps?

Originally signed up to 40/20 - and received very close to those figures.

Start of August, speed changed to 52/10 (remembered email saying this would happen).

One week later, d/l speed drops back to 40 (figured PN would fix it eventually).

Today, I receive the following email

 

The order we placed to change your upload speed has completed.

Your upload speed is now 2Mbit/s.

 

Checked speedtest.net and sure enough, 1.88 Mbps is my current u/l speed.

 

Two simple questions -

1) Why is my u/l speed now 10% of what it was a month ago?

2) What happened to the promised 52Mbps d/l speed?

 


speedtest.net

05/09/2016 1:45 PM      37.65      1.88      17
29/08/2016 8:54 PM      37.92      9.48      18
14/08/2016 7:05 PM      37.76      9.30      18
10/08/2016 9:19 PM      51.77      8.74      19

 

21 REPLIES
Community Veteran
Posts: 1,207
Thanks: 170
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Registered: 13-08-2015

Re: Upload Cut to 2Mbps?

It looks like they have put you on to the 40/2 product. When did you sign up to the 40/20 one. PN are saying they stopped selling in the middle of last year, and only those on 40/20 before the date were put onto the 55/10.

Others were wrongly provisioned on 40/20, those were reverted to 40/2 - so depending on when you signed up will depend if they do anything or not.

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
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Registered: 25-03-2015

Re: Upload Cut to 2Mbps?

Sorry to see your speeds have been dropped. I believed this may have been triggered in error when you recently re-contracted.

 

Leave this with me and I should be able to get it corrected within the next 24-48 hours for you.

 

Apologies for any inconvenience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
bartxp
Dabbler
Posts: 14
Registered: 18-03-2009

Re: Upload Cut to 2Mbps?

Thanks @HarryB, hope to hear from you soon.

 

@Mustrum, I signed up to FTTC on 02/01/2015 and received the 52/10 email a few months back.

 

Community Veteran
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Registered: 13-08-2015

Re: Upload Cut to 2Mbps?

Cool, glad to see you are getting it sorted quickly.

Plusnet Help Team
Plusnet Help Team
Posts: 4,063
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Fixes: 168
Registered: 25-03-2015

Re: Upload Cut to 2Mbps?

Fix

@bartxp Could you try a disconnect and reconnect and let me know if your speeds are back to normal please. I think it may be corrected now.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
bartxp
Dabbler
Posts: 14
Registered: 18-03-2009

Re: Upload Cut to 2Mbps?

@HarryB Connection speed is back to what it was.  Thanks a lot for your help, Harry.

 

speedtest_2.png

Plusnet Help Team
Plusnet Help Team
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Registered: 25-03-2015

Re: Upload Cut to 2Mbps?

Glad to hear it's back as it should be. Thanks for confirming Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mage
Dabbler
Posts: 17
Registered: 03-09-2016

Re: Upload Cut to 2Mbps?

I thought I'd tag my first query onto this one, since it is related. I only transferred to Plusnet Fibre Unlimited on Friday (from Sky) and have seen a reasonable download speed equivalent to Sky, perhaps a smidgin slower at present, but with an upload speed of only 1.8MBPS. I saw nothing in the joining details that said upload speeds would be capped, which is a bind since I occasionally upload large quantities of data (photo society images) and was planning on offsite backups of some essentials, so being back to about 10MBPS as it was for Sky would be nice.

I can imagine that for most people this would never be a problem, but since large uploads of many small files is a process that needs monitoring and occasional intervention, speed makes things a lot easier in terms of time devoted to nursing an upload process.

Am I on a "wrong" contract or is this something that can be fixed on request? I sent in an email to the support address but it was bounced, which is a pity since I have problems using the phone.

Community Veteran
Posts: 2,557
Thanks: 172
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Registered: 27-05-2011

Re: Upload Cut to 2Mbps?

Which package are you on? New customers are either on 80/20 or 40/2 no mix and match!
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
mage
Dabbler
Posts: 17
Registered: 03-09-2016

Re: Upload Cut to 2Mbps?

From the numbers it looks like "40/2" - the trouble being that the "/2" wasn't mentioned. I've had no communications that spelled out a limitation on upload speeds, I just chose "unlimited" (not 80/20 or 40/2) and thought that's exactly what it would be! Feeling a bit short-changed about now...

Plusnet Help Team
Plusnet Help Team
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Registered: 25-03-2015

Re: Upload Cut to 2Mbps?

Welcome to the forums @mage.

 

When selecting the package during the signup journey, the upload speed is advised:

fibre unlimited upload.png

Unlimited refers to the usage allowance (Or lack of allowance as it's unlimited) as opposed to 'unlimited speeds' sorry if you feel this was unclear.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mage
Dabbler
Posts: 17
Registered: 03-09-2016

Re: Upload Cut to 2Mbps?

I don't recall reading that, however if it was part of the process then obviously I was foolish for somehow overlooking it. Still feeling short changed though. Although the household as a whole is probably a "typical user" my emphasis is on uploads. I guess the next 18 months will go like, well, 2MBPS. Smiley

Community Veteran
Posts: 2,557
Thanks: 172
Fixes: 2
Registered: 27-05-2011

Re: Upload Cut to 2Mbps?

What download can your line deliver? If you can get more than 40meg you can switch to 80/20 but beware if your line is only capable of less than 40meg they won't let you sign up for that package to get the upload Crazy2

To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Plusnet Staff
Plusnet Staff
Posts: 17,641
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Registered: 05-04-2007

Re: Upload Cut to 2Mbps?

The estimates for your line suggest you can get a much higher upload speed, so if upload is important to you it may be worth looking at our Fibre Extra product.

 

http://dslchecker.bt.com/

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 Chris Parr
 Plusnet Staff