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Upload 9Mbps, Download 5Mbps

FIXED
Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Upload 9Mbps, Download 5Mbps

Hi, Upraded to VDSL2 a few weeks ago, and it worked very well at around 40Mbps. However, following the increase in upload speed, my download speed has collapsed!  Now its back to ADSL speeds.

A neighbour had a telephone fault over the weekend. BT engineers have been working in the cabinet.

Any thoughts?  Nothing has changed in my home.

 

Regards,

Peter

8 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Upload 9Mbps, Download 5Mbps

Hi Peter, 

 

It looks like the connection has been dropping recently and that's led to a drop in speeds.

 

Luckily the reverse has applied today and we just needed to update the speed profile on your account. 

 

You should see some improvement straight away.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Re: Upload 9Mbps, Download 5Mbps

Hi Adam,

Thanks for looking at this. I have also now logged a fault via phone. Speed is however still only around 5Mbps.

 

Regards,

Peter

Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Re: Upload 9Mbps, Download 5Mbps

Also, something really strange. When I log the router into the BT test account I get good download, but upload is then slower.

This makes me think the problem is somehow connected to the recent change in upload speed.

 

This screenshot is the test result when the router is logged into BT TAP3 test.

When the router logged into Plusnet (with general internet access) speed drops back to ~5Mbps

 

The Router is a Vigor 2760.

Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Re: Upload 9Mbps, Download 5Mbps

One more thought. One of the recent "drop outs" will be me rebooting the router to connect to TAP3.

 

Regards,

Peter

Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Re: Upload 9Mbps, Download 5Mbps

Still stuck at 5Mbps download. Here are the router stats, but I don't know what any of this means. Unfortunately I did not record typical stats when things were working well.  :-(

 

DrayTek> vdsl status
---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
Running Mode : 17A State : SHOWTIME
DS Actual Rate : 39993000 bps US Actual Rate : 9999000 bps
DS Attainable Rate : 60524104 bps US Attainable Rate : 21339000 bps
DS Path Mode : Fast US Path Mode : Fast
DS Interleave Depth : 1 US Interleave Depth : 1
NE Current Attenuation : 15 dB Cur SNR Margin : 12 dB
DS actual PSD : 6. 7 dB US actual PSD : 13. 6 dB
NE CRC Count : 35 FE CRC Count : 2370
NE ES Count : 32 FE ES Count : 2319
Xdsl Reset Times : 0 Xdsl Link Times : 1
ITU Version[0] : b5004946 ITU Version[1] : 544e0000
VDSL Firmware Version : 05-07-06-0D-01-07 [with Vectoring support]
Power Management Mode : DSL_G997_PMS_L0
Test Mode : DISABLE
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 19 dB Far SNR Margin : 14 dB
CO ITU Version[0] : b5004244 CO ITU Version[1] : 434da48c
DSLAM CHIPSET VENDOR : < BDCM >
DrayTek>

 

DrayTek> vdsl status more
Near End Far End Note
Trellis : 1 1
Bitswap : 1 0
ReTxEnable : 0 0
VirtualNoise : 0 0
20BitSupport : 0 0
LatencyPath : 0 0
LOS : 0 0
LOF : 0 0
LPR : 0 0
LOM : 0 0
SosSuccess : 0 0
NCD : 0 0
LCD : 0 0
FECS : 193 2103 (seconds)
ES : 32 2319 (seconds)
SES : 0 0 (seconds)
LOSS : 0 0 (seconds)
UAS : 26 373 (seconds)
HECError : 0 0
CRC : 35 2370
RsCorrection : 0 0
INP : 0 0 (symbols)
INTLVDelay : 0 0 (1/100 ms)
NFEC : 254 255
RFEC : 16 16
LSYMB : 2694 10741
INTLVBLOCK : 127 255
AELEM : 0 ----
DrayTek>

 

Regards,

Peter

Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Re: Upload 9Mbps, Download 5Mbps

Still stuck at 5Mbps download. No further response to my ticket 162719391 since the 23rd November.

 

Regards,

Peter

Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Re: Upload 9Mbps, Download 5Mbps

Fix

Rebooted the router, and now getting 38Mbps.

Looks like the problem is fixed, (whatever it was).

 

Regards,

Peter

Bluejay5
Rising Star
Posts: 167
Thanks: 37
Registered: 05-11-2017

Re: Upload 9Mbps, Download 5Mbps

I wish you luck on that one 

I love hobnobs you can nibble and then take a chunk out of it
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