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Upgrding To Fiber

FIXED
RD
Hooked
Posts: 7
Fixes: 1
Registered: 29-07-2016

Upgrding To Fiber

Hi Every one

I am new here

I have recently change from standard broadband to fiber

 

On the 15th of July I received a email saying that my change had been completed.

On the 22nd of July I received an email saying that my upload speed had been completed. (It has been change to 2mb)

 

 

 

My Question is

I am still on standard download speed of just over 7mb. Instead of the 30mb to 40mb I should be getting.

Any help would be greatly appreciated.

Thanks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Upgrding To Fiber

Check Current Linespeed here https://portal.plus.net/my.html?action=data_transfer_speed

If it is still the ADSL number try Chat to get them to fix it

RD
Hooked
Posts: 7
Fixes: 1
Registered: 29-07-2016

Re: Upgrding To Fiber

So after spending 30 mins on the phone to get through to someone.

They say I have got to play with wireless channels to get a better signal.

 

Terranova667
Pro
Posts: 1,297
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: Upgrding To Fiber

Ok what does it say via the link that Old Jim gave, also run the BTW speed test ignore the red writing, once it's finished pick Further diagnostics and post the results.  http://speedtest.btwholesale.com/

this will show if your actually getting the speed you should be getting and we can go from there.

 

RD
Hooked
Posts: 7
Fixes: 1
Registered: 29-07-2016

Re: Upgrding To Fiber

The link Jim gave me says

Estimated line speed:40Mb (This may vary between 73.4Mb and 80Mb) - Checked on 2016-07-09 19:46:59Current line speed:38.6 Mb

I have tried 3 times to do a further diagnostics test 

It said that it timed out 2 times and that there was a error on one of them.

 

 

Thanks

 

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Upgrding To Fiber

can you try this one as well - it may just work - http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do (you need the top option)

RD
Hooked
Posts: 7
Fixes: 1
Registered: 29-07-2016

Re: Upgrding To Fiber

Hi Jim

Just restarted my computer and try again on both links provided

It just keeps coming up with timed out.

 

 

 

 

RD
Hooked
Posts: 7
Fixes: 1
Registered: 29-07-2016

Re: Upgrding To Fiber

Hi

Just connect an Ethernet cable to my laptop and it worked.

How do I post the results to the forum.

sorry not the best with laptops.

 

 

 

 

Thanks

 

 

 

RD
Hooked
Posts: 7
Fixes: 1
Registered: 29-07-2016

Re: Upgrding To Fiber

1. Best Effort Test: -provides background information.

  Download Speed
  8.62 Mbps
   
0 Mbps 38.71 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 8.62 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
 Additional Information:
 IP Profile for your line is - 38.71 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  1.28 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 1.28Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Upgrding To Fiber

Your connection hasn't dropped since the profile on our end updated.

Can you reboot the router or log into it to disconnect and then reconnect?

That should sort it.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
RD
Hooked
Posts: 7
Fixes: 1
Registered: 29-07-2016

Re: Upgrding To Fiber

Fix

All sorted

1. Best Effort Test: -provides background information.

  Download Speed
  51.33 Mbps
   
0 Mbps 38.71 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 51.33 Mbps
 For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
 Additional Information:
 IP Profile for your line is - 38.71 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  1.25 Mbps
   
0 Mbps 2 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 1.25Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 2 Mbps



We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

Thanks everyone for there help and patience with me and computers.