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Upgrading today, weird email re upload speed changing

FIXED
mattjessop1
Hooked
Posts: 9
Thanks: 1
Registered: 08-09-2016

Upgrading today, weird email re upload speed changing

Hi,

 

Firstly apologies, I am not at home and therefore am getting this info second hand from a non-techy. 

 

Due to upgrade today to Unlimited Fibre Extra, the phone line has been down and has come back up. No testing done as yet but I have just had an email stating "The order we placed to change your upload speed has completed. Your upload speed is now 2Mbit/s".

 

I thought Fibre Extra was 76/19.5 ?

 

Could someone please confirm that my migration has completed and confirm what upload speed I should be seeing ?

 

Thanks

 

Matt (matytjessoptt)

7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Upgrading today, weird email re upload speed changing

Unfortunately the order was placed incorrectly, sorry about that.

 

I've corrected this and you should get the faster speeds tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
mattjessop1
Hooked
Posts: 9
Thanks: 1
Registered: 08-09-2016

Re: Upgrading today, weird email re upload speed changing

Ok thanks

So what speeds will I get today ? Is it just the upload speed that is incorrect or will my download speed be wrong today too ?
PeeGee
Aspiring Pro
Posts: 1,087
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Upgrading today, weird email re upload speed changing

Based on the 2Mb/s up, you are probably on the 40/2 service.

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Upgrading today, weird email re upload speed changing

Fix

At the moment you're on our 40/2 service but tomorrow you'll be on our 80/20 service.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mattjessop1
Hooked
Posts: 9
Thanks: 1
Registered: 08-09-2016

Re: Upgrading today, weird email re upload speed changing

Thanks. Definitely on 40/2 at the moment. According to the router stats the best connection speed on my line is around 45mb/s but the increased upload speeds are worth the extra.

Still a massive improvement on the 3.5mb/s I was getting !!
Plusnet Help Team
Plusnet Help Team
Posts: 4,148
Thanks: 827
Fixes: 173
Registered: 25-03-2015

Re: Upgrading today, weird email re upload speed changing

It looks like the modify order on your connection has completed. Let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mattjessop1
Hooked
Posts: 9
Thanks: 1
Registered: 08-09-2016

Re: Upgrading today, weird email re upload speed changing

Yes all good thanks !

Thanks for the speedy resolution l